About the Opportunity JOB SUMMARY The primary role of the Assistant Director of Visa Advising is to provide visa application support and advisement for students participating in outbound mobility programs. The Assistant Director of Visa Advising helps ensure timely and appropriate information is provided to program participants and coordination between university divisions is efficient and productive. The Assistant Director will play a central role in ensuring efficient student support, document issuance, and case-specific guidance for the university’s outbound international program portfolio. The responsibilities of the Assistant Director of Outbound Visa Advising include liaising with local consular authorities, developing program material, providing front line customer service, case-specific student advisement, and other administrative tasks as needed. Additionally, the Assistant Director works closely with the Office of General Counsel and Global Safety and Support to provide comprehensive advisement and troubleshoot complicated situations, serving as a subject matter expert. This role supports all Northeastern-sponsored outbound programs, including traditional study abroad, N.U.in, short-term faculty-led programs, and Global Co-op as part of their program portfolio in collaboration with the Director of Visa Policy & Compliance. This role will have their own program portfolio and support broader departmental initiatives. This is a Boston-based role, requiring regular in-person presence in the Global
Experience
Office on the Northeastern Boston campus. Additional on-site work may be required during campus events, key periods in visa application cycles, and as part of departmental meetings/trainings. Periodic travel to consular locations in the Boston area is required. MINIMUM QUALIFICATIONS Bachelor’s degree required; Master’s degree preferred Demonstrated knowledge in advising techniques in a higher education setting, with specific experience in international immigration and/or study abroad advising preferred Understanding of the Forum on
Education
Abroad’s standards and ethics Strong oral and written communication skills to positively engage people from diverse cultural and linguistic backgrounds Strong time management and prioritization skills Ability to manage multiple projects and responsibilities in a fast-paced environment Excellent problem-solving and analytical skills with proven ability to strategize, prioritize, and multi-task to meet deadlines Ability to interact with global program representatives, consular officials, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality Strong organizational, administrative, and computer skills Proficiency in Excel and other Microsoft Office software required. Familiarity with Salesforce, Terra Dotta, Navigate, and Banner preferred Ability to work both independently and as a member of a team Ability and willingness to work some evening and/or weekend events KEY RESPONSIBILITIES & ACCOUNTABILITIES Student Advising & Outbound Visa Support Maintain regional expertise and programmatic knowledge in an assigned portfolio Handle a high volume of student communication and be able to provide direction and guidance on visa types in both individual and group sessions Lead the coordination and tracking of visa application processes for select cohort program Liaise with external partners on in-country requirements and documentation needs Generate relevant supporting documentation for students as needed Partnership Management Communicate professionally and effectively with both internal and external stakeholders, including but not limited to the Global
Experience
Office, Office of General Counsel, Global Safety & Security Office, Central Co-op, and network Northeastern campuses Provide expert-level guidance on the feasibility and compliance of international programs Oversee and coordinate responses to visa/immigration inquiries Administrative
Duties
Maintain a comprehensive understanding of global issues that could affect student travel or visa processing, ensuring proactive adjustments to procedures as needed Provide high-level support and administrative coordination for departmental working groups focused on immigration matters Travel as necessary to meet with consular officials and oversee critical visa processes including submission of batch visa processes through Boston-area consular authorities Engage in continuous professional development, strengthening expertise and maintaining an up-to-date knowledge base on evolving immigration policies Event Management Conduct cohort-specific information sessions, both virtually and in-person, for students and families Attend and assist at yield and orientation-related events Position Type Student Services Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 107S Expected Hiring Range: $53,615.00 - $75,728.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.