Principal End User
Experience
/ Desktop Automation Engineer We are seeking a hands-on End User
Experience
Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end-user performance through data-driven insights and tooling integration. The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk-based observability to improve endpoint health, performance, and user experience. How an Principal End User
Experience
/ Desktop Automation Engineer will make an impact Develop and maintain automation solutions using scripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows Administer and support enterprise desktop environments (Windows preferred) Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility Automate remediation actions based on data-driven thresholds and performance indicators Collaborate with infrastructure, operations, and service desk teams to improve end-user experience Build dashboards and reports for leadership and operational teams Document automation workflows, scripts, and analytics models What You’ll Need to Succeed
Education
Bachelor’s degree (BA/BS)
Experience
8+ years of related experience of endpoint engineering, desktop engineering, or end-user experience roles Required Skills: Strong scripting experience Desktop administration / endpoint engineering experience
Experience
querying data using SQL / SQLite
Experience
analyzing operational or performance data Troubleshooting Windows endpoint issues at scale
Experience
building automation for operational efficiency
Experience
Requirements
Strong hands-on automation and scripting background
Experience
supporting large-scale enterprise environments Preferred Skills: Splunk power user experience (search, dashboards, alerts)
Experience
working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
Experience
with endpoint analytics frameworks
Experience
building data pipelines for operational metrics Familiarity with user experience monitoring tools
Experience
integrating multiple endpoint tools into a single analytics view Knowledge of ITSM-driven automation Location: Annapolis Junction, MD Security Clearance: TS/SCI with Polygraph Citizenship: US Citizenship required Certification Required: DoD 8570 IAT Level II certified GDIT Is Your Place 401(k) with company match Comprehensive health and wellness benefits Internal mobility team dedicated to helping you grow your career Professional development, including paid education and certifications Access to cutting-edge technology and tools to expand your skills #MD_2026Alumni #GlobalServices The likely salary range for this position is $124,093 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours
40 Travel Required: Less than 10% Telecommuting Options: Onsite
Work Location
USA MD Annapolis Junction Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT