Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Enablement Programs Operations Specialist to join our Revenue Enablement team in Toronto, Vancouver, Calgary or Remote-US. What your team does The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We run a center of excellence operating model, manage the intake and operating rhythm that protects high-impact work, and partner closely with Sales, Customer Success, Product Marketing, and Revenue Operations to turn product launches into field-ready execution. We are a team that runs on structure, data, and a genuine commitment to helping people do their best work. Who you are You are an operations-minded program manager who brings order to competing priorities. You know how to build the systems that let a team prioritize and protect the work that matters, and you are energized by turning a reactive, request-driven function into a predictable operating model. You communicate clearly with stakeholders across functions, you are data-informed, and you take real ownership of the cadence that keeps programs moving. When everyone is pulling in a different direction, you are the person who builds the structure that holds. What you’ll work on Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity Support monetization, offers, and partnership programs with the same coordination discipline Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped Produce the cross-segment program health view that leadership uses to see what enablement is working on and why Use generative AI to accelerate project planning, status synthesis, and reporting Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected Other duties as required What you may have 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function Proven ability to run intake and prioritization across many stakeholders
Experience
coordinating cross-functional product launches or go-to-market programs
Experience
building OKR tracking and reporting infrastructure Strong systems thinking and standard operating procedure development Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously Excellent written and verbal communication skills Serious bonus points if you have
Experience
in a SaaS or technology company
Experience
standing up an intake or operating system for a team Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms
Experience
in launch operations or go-to-market operations What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week. Flexible time off policy, with an encouraged 20 days off per year. EAP benefits for you and household members, including counseling and online resources 401k matching and Child
Education
Savings Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is $112,800 to $152,600 USD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses. About Clio Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges. Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.