The work we do matters! Hiring Agency: Health & Human Services - Agency 25 Location: Statewide, NE Hiring Rate: $44.579 Job Posting: JR2026-00027858 Statewide Eligibility Operations Administrator (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): Job Description: The Statewide Eligibility Operations Administrator is responsible for the administration, oversight, and coordination of Nebraska's integrated eligibility operations for Medicaid and Economic Assistance programs. This position provides leadership and direction for statewide eligibility operations, Customer Service Centers, workforce management, performance improvement, and operational initiatives through administrators and managers. The Administrator ensures the consistent and efficient delivery of services, promotes a customer-focused approach, and maintains compliance with federal and state requirements. Working collaboratively with agency leadership, policy teams, and operational partners, this position advances service delivery improvements, implements organizational change, and supports modernization initiatives. This role oversees a large and complex operation consisting of multiple regional offices, Customer Service Centers, and approximately 750–900 eligibility staff statewide.
Responsibilities
include establishing operational priorities, monitoring performance, developing leaders, and fostering a culture of accountability, collaboration, innovation, and continuous improvement to ensure quality service and positive outcomes for Nebraskans. Location: This position is available statewide, with work location determined based on the selected candidate and business needs. Travel: This position requires regular statewide travel to DHHS offices, Customer Service Centers, and other operational locations to support staff, oversee operations, and collaborate with stakeholders. Examples of Work: Directs statewide eligibility operations for Medicaid (MAGI, Non-MAGI, AABD, PAS, and Long-Term Care), SNAP, ADC, Child Care Subsidy, LIHEAP, and other assigned public assistance programs. Establishes operational goals, service standards, and performance expectations and monitors outcomes. Supervises and develops administrators and operational managers. Coordinates workload distribution and staffing to maximize service delivery and customer outcomes. Implements operational improvements, technology initiatives, and process changes. Analyzes performance data and develops recommendations to improve efficiency, timeliness, and customer service. Ensures compliance with federal and state requirements and supports quality assurance, audit, and corrective action activities. Monitors program integrity and performance measures, including maintaining the SNAP Payment Error Rate below federal performance thresholds Collaborates with agency leadership and program partners to achieve organizational objectives. Requirements/
Qualifications
Minimum
Qualifications
Bachelor’s Degree in public administration, social work, human development, public health, behavioral science, law, finance, human resources or other program related field AND four years of experience in a field related to the assigned program area including supervisory experience; OR a Master’s degree in any of the above mentioned fields and two years commensurate experience. Equivalent experience or coursework/training may be substituted for the educational requirement on a year-for-year basis.
Preferred Qualifications
Five or more years of experience leading eligibility operations or human services programs.
Experience
overseeing Medicaid and Economic Assistance eligibility programs.
Experience
managing customer service center operations.
Experience
implementing business process improvements, technology solutions, or automation initiatives.
Experience
utilizing data and performance measures to improve timeliness, accuracy, and customer service. If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans. Once you've had the opportunity to explore our current open positions, apply for those of interest to you. Click here for a video tutorial. Contact state.jobs@nebraska.gov for additional support. Check back on your candidate profile to see the status of your submitted applications, as well as any new postings that might interest you! Thank you for your interest in joining our team! State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!