Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: *Please note that if this job is still posted up, we are still hiring! We are looking to fill multiple roles so even if this job seems to be up for a while, it's because we're continuously hiring for brand new teams. We understand that in this job market, it feels like if you don't submit an application right away, then you won't be considered, but that's not the case here. We truly welcome you to apply anyways, and we commit to a human reviewing and processing your application as soon as we can. We are currently seeking a Systems Engineer, Production to join our Platform Team. This role is available to candidates across Canada. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days. What your team does: The Systems Engineering team at Clio builds and operates the systems that power all of our cloud-based products and services. We design, automate, and maintain the infrastructure that enables our global teams to deliver reliable, secure, and scalable solutions to thousands of customers every day. Our mission is to make deploying and operating software effortless and safe. We focus on automation, observability, and reliability, ensuring every engineering team at Clio can move faster and with confidence. You’ll be part of a globally distributed team, collaborating closely with engineers in North America and Europe, driving technical excellence across Clio’s production environments. Who you are: You’re an experienced platform engineer who thrives on building infrastructure that just works - scalable, secure, and self-healing. When you're solving problems, you're just as comfortable writing code as you are digging into cloud architecture. You communicate clearly, enjoy mentoring others, and bring both curiosity and calm to complex challenges. What you’ll work on: Design, build, and maintain the AWS infrastructure supporting Clio’s production environments. Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance. Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience. Enhance observability and reliability, refining alerting, monitoring, and incident response. Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture. Mentor and guide team members, fostering a culture of technical excellence and continuous learning. Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems. Define agentic patterns to inflect the way we build, deploy, and observe cloud infrastructure. What you may have:
Experience
designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale. Expertise with Terraform and infrastructure automation. Strong coding foundation, beyond scripting, with experience in application development or designing and building robust automation frameworks and tooling
Experience
in container orchestration and cluster management.
Experience
with CI/CD systems such as Buildkite, GitHub Actions, etc.
Experience
with relational or non-relational datastores in a production environment. Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.). Familiarity with Linux systems administration, networking, and troubleshooting. Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration. Growth mindset when it comes to process improvement and new technologies, especially AI. Serious bonus points if you have:
Experience
with Kubernetes (EKS) on AWS in production environments. Expertise with best practices for managing and securing cloud environments at scale. Prior experience leveraging AI to accelerate yourself and your team through generating code and debugging infrastructure issues. Prior experience in platform engineering or developer productivity teams. Prior experience working with software teams building and shipping applications to the cloud. Hands-on experience managing and scaling distributed data stores (e.g., MySQL/Aurora) at scale, including troubleshooting database bottlenecks and implementing robust backup and disaster recovery strategies. This is for a net new role. #LI-Remote What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. Flexible time off policy, with an encouraged 20 days off per year. $2000 annual counseling benefit RRSP matching and RESP contribution Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range for this role is $119,000 to $161,000 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses. About Clio Clio is on a mission to transform the legal experience for all. Clio is the global leader in legal AI, building the platform that powers the future of legal work. With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes. At the center of this vision is the Intelligent Legal Work Platform, the legal industry’s first System of Action. By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action. As we expand into the enterprise, Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio. Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact. Clio’s leadership and momentum have been recognized globally. In 2022, we achieved Centaur status, a milestone reached by fewer than 200 private SaaS companies worldwide. We are a proud honoree of the Forbes Cloud 100 and Fortune’s Future 50, have been named Innovator of the Year, and are a Platinum Club member of Canada’s Best Managed Companies. We are consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with our international offices also earning placements on Great Place to Work’s Best Workplaces lists. Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá—bringing together diverse perspectives to solve one of the world’s most complex and impactful professional challenges. Join Clio and help define the future of legal work through AI. Learn more at clio.com/careers.