Reporting to the Associate Director of Financial Aid, the Federal Work-Study Student Assistants will work collaboratively with other colleagues within Enrollment Management to guide students and their families through the financial aid application process and their status regarding financial aid. The Financial Aid Student Assistant will act as a first responder for the financial aid office, providing welcoming, courteous, prompt, and accurate information, as well as providing support with data collection, research, and reporting. Students in this position must have received a Federal Work Study award.
Responsibilities
● Respond to phone calls & emails from prospective/returning students and their families, providing friendly, accurate, and timely information about their financial aid ● Develop knowledge of the different colleges within the new school, degree programs, and majors ● Assist students with the application process, providing information on application deadlines and requirements ●Escalate calls and email inquiries appropriately ●Provide prospective/returning students and families with Financial Aid information ●Assist newly/returning admitted students and appropriately triage inquiries within the FA department and to other university departments (admissions, student accounts, registrar, open campus, housing) ●Provide research support on various operations projects ●Light filing, distribution of emails, and forms to financial aid representatives ●Additional projects and ad hoc reports as needed ●Assist in managing our Virtual Zoom Meeting Room and in-person traffic
Qualifications
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Experience
working in a professional office setting ● Customer service and visitor experience are a must ● Interest in higher education and office experience a plus ● Friendly and kind demeanor, attention to detail ● Excellent verbal and written communication skills ● Strong understanding of The New School’s programs ● Familiarity with campus (i.e., offices, computer centers, location of departments, etc.). ● Ability to manage in a diverse population ● Proficiency in Microsoft Word, PowerPoint, and Excel ● An ability to perform multiple tasks ● Must be able to work a minimum of 10-15 hours per week on campus ● This is a Federal Work-Study position. Only apply if you are eligible for Federal Work-Study. Hourly Rate: $17.00-$19.00 Work Mode: Hybrid/Split - Employees hired for this position have regularly scheduled, consistent percentage of time on campus and also work some of the time remotely. #LI-DNI We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce. Please Note: This is a Federal Work Study Position for students who were awarded a Federal Work Study (FWS) award, please upload a copy of your FWS Award letter in addition to your other application documents to be considered for this role.
Responsibilities
This role assists prospective and returning students with financial aid, application questions, and university resources through phone, email, Zoom, and in-person support.
Responsibilities
include providing accurate information, directing inquiries to the appropriate departments, and supporting student services. The position also involves administrative tasks, research projects, and other operational support as needed We look forward to receiving your application! Since our founding in 1919, The New School has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. As a New School employee, you will be a part of the university’s mission to prepare and inspire students to bring about positive change in the world. You can view our list of open positions on this site to apply, or visit our Job Opportunities page to learn more about working at The New School. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce. If you are a current New School employee interested in applying for an open position, please log in to MyDay and access the Jobs Hub through the global menu or by using the search bar. If you have questions about submitting an application, please contact Human Resources at hrcareers@newschool.edu. You can also view the Guru Card for written instructions. Please note that you can review the status of your submitted job applications in the Jobs Hub on MyDay. If you are a current TNS student with a MyDay profile or have previously worked as a TNS Student Worker, please visit the MyDay Jobs Hub to access available positions. If you are unsure whether you have a MyDay profile, please have your supervisor connect with their Student HR Partner for guidance.