Wolters Kluwer is seeking an experienced and detail‑oriented Customer Trust & Assurance IT Security Manager with broad, cross‑domain cybersecurity expertise to join our Customer Trust & Assurance team. In this highly visible role, you will not only serve as a trusted security partner to sales and business development teams, but also provide leadership in shaping how we engage with customers on security, privacy, and compliance. You will help translate our technical posture into clear, credible narratives that build confidence and enable growth. You will lead the review and response to customer security inquiries—including questionnaires, assessments, and live customer discussions—ensuring responses are accurate, consistent, and aligned with our certifications, policies, and technical documentation. Beyond execution, this role plays a key leadership function in strengthening customer trust, setting standards for quality and consistency, and elevating how security is represented across the organization. You will also bring real‑world customer insights and emerging trends back into the business to help influence internal priorities and continuous improvement. As a key contributor to our growth strategy, you will drive transparency, thought leadership, and proactive customer engagement, positioning trust and security as strategic differentiators in the market. This is an opportunity to lead at the intersection of security, trust, and business enablement—shaping outcomes, supporting revenue growth, and ensuring alignment with industry best practices.
Responsibilities
• Customer Trust and Transparency: Scale and build upon existing programs including the customer trust center, providing customers with self-service access to relevant security, privacy and compliance information. • Customer Engagement: Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & Business needs. Serve as internal subject matter expert on security for the GTM team, supporting sales and account managers in client facing discussions and presentations. • Oversee and guide various internal teams to address customers' security, compliance, and privacy needs. This includes leading the handling of questionnaires, audits, and calls with customers and prospects to ensure their concerns are addressed comprehensively and efficiently. • Industry Thought Leadership: Represent the company externally in security and technology conversations, shaping best practices and positioning our solutions as industry-leading. • Go-to-Market & Sales Acceleration: Bridge the gap between technical value and business outcomes, aligning security messaging with sales and marketing strategies to drive adoption of our products. • Cross-functional Influence & Collaboration: Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our security responses are accurate and reflect our latest technical and regulatory standing. • Security Documentation: Maintain and update a knowledge base of our security posture, including security policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation. • Continuous Improvement: Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies. • Third-Party Risk & Due Diligence: Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture. • Product Roadmap Contribution: Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap. • Security Sales Playbook Development: Develop and standardize security sales playbooks, equipping sales teams with messaging, objection handling, and case studies, as applicable. • Attain subject matter expert (SME)-level knowledge of the features and functionalities of Wolters Kluwer products and infrastructure. Lead the education and training of the sales organization on Wolters Kluwer’s security, compliance, and privacy posture, ensuring they are well-equipped to communicate these aspects to customers. Mentor and guide junior team members in developing their expertise. • Lead the review of security clauses in contracts and provide expert advice on Wolters Kluwer’s security, compliance, and privacy measures. Ensure that contracts accurately reflect the company's security posture and compliance with relevant laws and regulations. • Take a leadership role in supporting customer compliance audits by providing necessary documentation, evidence, answering auditor questions, and ensuring that all security, compliance, and privacy measures are thoroughly documented and adhered to. Coordinate with relevant teams to ensure audit readiness. WHY JOIN US • Meaningful Impact: Play a key role in shaping our customer trust strategy, directly supporting business growth and sales outcomes by demonstrating a strong, credible commitment to security and trust. • Collaborative Environment: Work closely with diverse teams across the organization—from engineering and product to sales and legal—in a fast‑paced, highly collaborative setting. • Thought Leadership: Represent the company externally, contributing to industry conversations and helping shape best practices in security, privacy, and trust. • Customer‑First Mindset: Join a team focused on enabling customers to confidently adopt and expand their use of our solutions through transparency and trust.
Job Qualifications
• Bachelors degree in computer science, information security, management information systems or similar. •
Experience
At least 10+ years of progressive experience in cybersecurity or information security, with broad, horizontal exposure across multiple security domains.
Experience
in customer facing roles (minimum 5 years) acting as a trusted advisor to senior security, IT, or business stakeholders. • Technical & Regulatory Expertise: Strong understanding of cybersecurity principles, data protection, privacy, and compliance, including hands on familiarity with areas such as access control, encryption, network security, identity and access management, and incident response. • Strong understanding of major security and regulatory frameworks including NIST CSF, NIST 800 53, SOC 2, ISO 27001, DORA, GDPR, and related risk assessment and internal control methodologies and demonstrated success supporting and leading internal and external audits and certifications. • Communication & Influence: Excellent written and verbal communication skills, with the ability to translate complex technical and regulatory concepts into clear, concise, and professional messaging for both technical and non technical audiences. Proven ability to influence, collaborate, and build strong relationships with cross functional teams, senior leadership, customers, regulators, and external stakeholders. • Leadership & Collaboration: Demonstrated leadership and people management skills, including the ability to mentor, motivate, and develop team members. Strong cross functional mindset with experience working closely with engineering, legal, compliance, risk, and sales teams. • Analytical & Execution Skills: Highly analytical with strong problem solving skills, attention to detail, and the ability to interpret regulatory requirements and assess their impact on business objectives. Proven capability to manage multiple initiatives simultaneously, meet deadlines, and drive continuous improvement. • Program & Project Management:
Experience
leading or contributing to security, compliance, or trust related programs, with solid project and program management skills to plan, prioritize, and execute initiatives effectively. Preferred qualification •
Experience
in developing and implementing scalable Customer Trust Programs • Strong business acumen and the ability to translate complex technical concepts into business value. • Professional certifications such as CISSP, CISM, AIGP, AAISM, or equivalent. •
Experience
with cloud services and cloud technologies (e.g. AWS and Microsoft Azure). #LI-Hybrid Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $118,300.00 - $207,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.