O2C Junior Global Process Owner GPO (m/f/x) This position reports to the O2C GPO and supports shaping global ways of working across Credit, Collections/Dispute Management, Cash Application, and Customer Master Data. The focus is on process documentation, standardization, and continuous improvement in close partnership with operational teams and SMEs. You’ll independently drive smaller enhancements, transitions and support larger transformation initiatives. The ideal candidate has an analytical mindset, a self-driven way of working, and strong communication and stakeholder-management skills.
Responsibilities
Support global end-to-end process governance for O2C sub-processes ensuring consistent standards and clear ownership. Build and maintain process architecture (process maps/flowcharts, SOPs/work instructions) and key handoffs. Identify improvement opportunities, structure them into problem statements and options, and deliver smaller enhancements end-to-end. Contribute to projects and releases as test coordinator. Partner with the O2C team, regional teams, SMEs, and adjacent functions to align on process decisions and adoption. Support digital enablement (automation/workflow/analytics/AI-enabled ideas) by defining requirements, validating outcomes, and documenting the new standard. Contribute to shaping the process vision and strategic direction for the O2C area in alignment with leadership.
Requirements
Previous experience in Finance/Accounting or related field within a Shared Services or BPO environment. Solid understanding of end-to-end O2C process. Demonstrated experience in process mapping, standardization, and optimization (including process redesign and transformation initiatives) Project management skills (experience supporting projects, including UAT/testing and transitions, is a plus)
Experience
with SAP Finance, preferably SAP S/4HANA Strong competence in Excel and PowerPoint English at B2 level or higher (written and spoken) Interest in process digitalization, automation, and AI-enabled solutions We offer: Contract of employment in a leading pharmaceutical company for animals Learning and developing programs Private medical care package Life insurance Multisport card Hybrid model of work Full time I hereby agree to the processing my of personal data provided in this document by Zoetis Polska Sp. z o. o. for realizing the recruitment process for position I applied for. OR: I hereby agree to the processing my of personal data provided in this document by Zoetis Polska Sp. z o. o. for realizing the recruitment process for additional and future recruitment process. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. At Zoetis, our purpose is to nurture our world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.