At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an B2B Client Service Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job The jobholder is responsible for maintaining a good business relationship with all customers in collaboration with the Client Service Department and Key Account Managers and for coordinating the service to the customers within corporate and local policies. Your responsibilities: Serves customers in accordance with our Service Level Group specific guidelines. Advises customers on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc. Manage the order process end to end, ensures accurate data input and proactively informs customers about delivery dates / changes and takes action on deviations. Issue credit and debit notes when necessary, checks customer credit accounts on SAP and aligns with Credit Management on credit limits, checks price adjustments as well as customer specific discounts and payment conditions. Ensures goods are shipped in accordance with applicable shipping procedure in close cooperation with exporting company and involved parties. Handles customer complaints and other problems ensuring they are solved rapidly in an efficient and professional manner to satisfy the customer. Advises other involved departments. Ensures the administrative handling of returned goods. Communicates effectively with the Head of Client Service B2B and cooperates with all the colleagues of the Client Service Team and the Sales Team. Communicates and follows up with HQ on projects, special production requests and negotiation of lead time improvement or prioritization. Liaising with Design office for creation of new motives.t Manage all the activities related to rebates, discounts and end of the year closures. About you We are looking for a unique and amazing talent, who brings along the following: High school diploma or University degree/ Education More than 2 years of professional experience in a similar role within an international setting Proficient with Excel, SAP Excellent analytical and problem-solving skills Excellent English and Italian proficiency, presentation, and communication skills Team orientation, and ability to work effectively with all levels of the organization Innovative and creative approach whenever possible and can-do attitude Salary range for this position: 28K-33K yearly About Swarovski Swarovski is a Wonderlab where magic and science meet. Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact. Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment. Recruitment Process at Swarovski You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too. CV Tips to Nail Your Dream Job The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs) Don't miss out! Sign up now and get job alerts tailored to you!