· Aftermarket support o Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management o Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. o Work with finance team on monthly sales receivable. o Prepare & Submit monthly Aftermarket revenue generation report. · General Administration o General Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel. o Maintain Customer install base, vendor database. o Maintain AERB portal. · Agreements and Filing o Assist Engineers on NDA and route through proper channel for approvals. o Route legal agreements to proper channel to ensure compliance and due process. o Develop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date. · Logistic support o Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner. o Monitor import/export shipments until the goods arrive at destination. o Track urgent shipments and provide timely updates to customers o Ensure required documentation and system records are completed in a timely manner for all records of import/export shipments. o Resolve problems during daily import operation, such as goods delay/damage claim, etc. o Utilize Logistics System (such as SAP, WMS) to track information. o Analyze Import/Export Data to improve delivery times and reduce costs o Provide timely and accurate Import/Export Monthly reports for upper management. o Interface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking. o Optimize operations procedures to improve efficiency and support continuous improvement. o Cooperate with internal stakeholders from other departments in the company Division to achieve win—win situations. Sales Support Associate At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.