UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT 100 East Center, Suite 3800, Provo, UT 84606 Phone: (801) 851-8158 Fax: (801) 851-8166 Email: humanresources@UtahCounty.gov http://www.utahcounty.gov “The Value of Public Service Employment is vital to the success of our state, county, and local communities.” Utah County Government Employees start every day with the well-being of the entire community in mind: How can I make my community a better place? Who will need my help and protection? How will I make a difference for someone? We hire smart, compassionate, loyal, ethical, committed, innovative people. Apply today and join our Team. JOB ANNOUNCEMENT Position: Customer Service Associate - Trainee - Time Limited - No
Benefits
One of the job expectations is for you to become a certified Passport Acceptance Agent, which requires you to provide proof of your U.S. Citizenship. Hourly Wage: $16.02 per hour Will be eligible for job change to Customer Service Associate after completing required training and 300 hours of employment with an hourly wage of $17.20 per hour.
Job Summary
Provides services to members of the general public, assisting with marriage licenses, passport applications, as well as performing other statutory obligations of the Clerk’s office.
Essential Functions
Perform marriage licensing services; assist and instruct the public in the application process for marriage licenses; verify eligibility to apply according to established statutes and ordinances; review applications for completeness and accuracy; issue licenses and maintain records on the same; provide assistance and education to marriage officiants to ensure proper completion of marriage documents. Officiate the performance of civil marriages as a Deputy County Clerk. Perform passport services; provide technical assistance to the public seeking out-of-country travel authorization; assist in the completion and submission of passport applications; verify validity and accuracy of applicant’s personal documentation; take photos; administer oaths; mail passport applications with transmittal sheets to the required passport processing center. Perform cashiering duties following County policies and procedures. Perform and processes credit card orders and resolve any related customer issues. Provide excellent customer service. Collect and receipt fees for various transactions and services; balance money received at end of day and prepare applicable reporting materials. Perform other tasks in support of the Clerk’s Office as assigned. Knowledge, Skills, and Abilities Knowledge of standard office technology, equipment, software, and practices and procedures Skilled in reading, writing, and basic math Skilled in cashiering and cash handling Ability to demonstrate excellent public relations and establish and maintain working relationships with employees and the public Ability to follow verbal and written procedures and instructions Ability to act independently and as a team member Ability to communicate clearly and effectively verbally, in writing, and publicly Ability to read and interpret State and Federal laws and guidelines associated with marriage and passports Ability to use sound judgment, deductive reasoning, and clarifying questions to effectively assist the public and perform job duties; interact with people in a sensitive, tactful, and professional manner Ability to organize, prioritize, and accurately complete work in a timely manner and under stress and pressure Required
Education
and
Experience
1. High School diploma or equivalent. 2. One (1) year of general customer service experience in a retail, call center, office, or other related environment. 3. Equivalent combinations of education and experience may also be considered. 4. Preference may be given to applicants with a documented typing speed of 40 wpm or more. 5. Preference may be given to applicants who are fluent in Spanish, Russian, Tagalog, or Hebrew. Premium pay of an additional $1.00 per hour may be available. Utah County Government is a drug-free workplace. AAP/EEO Statement It is the policy of Utah County Government to assure equal employment opportunity to its employees and applicants for employment without regard to race, color, religion, national origin, disability, age, sex, sexual orientation, genetic status of gender identity. UTAH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Assessor The Utah County Assessor's office is responsible for classifying all property in the county; in cooperation with the Recorder's office, associate ownership with the property; establishing a taxable value for all property subject to property taxation; and compiling this information into reports that are utilized by the Auditor's office to calculate tax rates and the Treasurer's office for collections. Attorney The County Attorney's Office protects Utah County by vigorously prosecuting and investigating crime, compassionately assisting crime victims, and by providing the highest quality legal representation to Utah County Government. Clerk/Auditor The County Auditor investigates all financial claims against the county and pays the bills. The Clerk Auditors Office examines the financial bonds kept by the other county officials to see that accurate and complete records are maintained. Conducts all elections in Utah county pertaining to county, state or national offices, and marriage licenses and passports are processed in the Clerk/Auditor Office. Recorder The County Recorder keeps the official records of the county, recording mortgages, deeds, and other documents involving property. The Recorder also maintains up-to-date maps which show current ownership of every section of land. Sheriff The County Sheriff is the law enforcement officer in the county and is responsible for the preservation of the peace. The Sheriff and deputies make arrests and prepare legal papers for Sheriff's sale. The Sheriff also oversees the County Jail. Surveyor The County Surveyor Office identifies and protects the section corner monuments that define record title (real property) interests. The Surveyor Office acts as a depository for all records of survey and is responsible for performing survey work for Utah County. Health The Utah County Health Department seeks to prevent avoidable disease and injury, and promote health by monitoring the health of the community, and assuring conditions in which people can be healthy. Information Systems The Information Systems department provides technology support to all Utah County government agencies. This support includes acquisition, deployment and management of computer-based workstations, software applications, local and wide-area network infrastructure, security, and information use policy. Children's Justice Center The Children's Justice Center is a homelike facility which serves children and families who are experiencing the crisis and chaos that comes with the disclosure of significant physical or sexual abuse of a child. Human Resources The County Human Resources Office provides full Human Resource services including payroll and benefits for approximately 1,200 Utah County employees. Justice Court The Utah County Justice Court is established by Utah County and has the authority to deal with class B and C misdemeanors, violations of ordinances, small claims, and infractions committed within County jurisdiction. Public Works The Utah County Public Works Department is a multi-service Department within County government operating in the areas of Administration, Buildings, Engineering, Mapping, Motor Pool, Parks, Roads, Special Projects, Surveying and Telecommunications.