IT Support Specialist (Service Delivery Technician) Warsaw, Poland VF Corporation is looking for an exceptional IT Support Specialist (Service Delivery Technician) to join our EMEA End User Service (EUS). Position in based in Warsaw, Poland. The area of operation is mainly Poland, but the person in this position will also support selected countries in Northern and Western Europe. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com Let’s talk about the role! The IT Support Specialist’s main responsibility is to enable VF employees to use technology efficiently across Poland and selected countries in Northern and Western Europe. In this role, you will provide advanced 1st and 2nd line technical support and troubleshooting, while delivering excellent customer service to VF associates. This position is offered on an employment contract with a hybrid working model (3 days in the office). How You Will Make a Difference Provide support to end users for computer, application, system, device, access and hardware issues. Identify, triage, and resolve technical problems of moderate complexity. Accurately, document, track, and monitor problems using applicable systems and tools. Installation and Support of company and required hardware (desktops, laptops, printers, phones, tablets) and software. Provide service for face-to-face engagement with VF associates and remote. Assist users with new technology training when introducing new offerings helping the VF workforce to adapt and embrace technology to work more efficiently. Accept various projects, develop work plans, and ensure timely completion as directed. Accurate asset management of corporate computer devices, peripherals and stockroom. Skills for Success The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position. Preferably education in IT or technological fields Work experience: 3 years in IT environment technical knowledge of workstation hardware and software, printers, network, smart phones, Android and iOS, etc. Language skills: Fluent in English, knowledge of other languages is an asset Ability to travel to Lódź Strong Analytical Skills Interpersonal skills and a desire to thrive in a team-oriented environment. Ability to work with peers in collaborate teams Good relational skills with a focus on rapport-building, listening, and questioning skills will help you getting the job done and going the extra mile. We are looking for: A pro-active Team player, able to perform well under pressure Working knowledge of local area networks (LAN) and wide area networks (WAN). Computer hardware and software troubleshooting Advanced knowledge of Microsoft products (OS & Office 365), Apple Mac OS/iOS Perform at a high standard of efficiency and work independently Ability to lift packages up to 15 kg What’s in it For You We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Cooperation based on an employment contract We are working in hybrid mode, three days of work from the office We offer a supportive feedback-based culture where respect and integrity guide us in what we do An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike. If you like what you have read and want to join our team then we would like to hear from you! #readytoapply Hiring Range: zł84,480.00 PLN - zł105,600.00 PLN annually Vans is about a state of mind. Thinking differently. Embracing creative self-expression. Authenticity and progression. Choosing your own line on your board and in your life. Vans holds 50 years of youth culture connectivity, Vans continues to advance its roots in action sports while recognizing the global 'Off the Wall' connection between the brand and art, music and street culture enthusiasts. Today, the Vans brand evolution continues- from its foundation as an original skateboarding company since '66, to a leading action sports brand, to defining its anthem of living 'Off the Wall' as youth culture. From its birthplace on the West Coast, Vans has grown beyond a shoe. It's a global movement- reaching from Barcelona to Beijing, Sao Paulo to Sydney, Orange County to New York. Vans goes to market through its network of deeply rooted wholesale partners and its direct-to-consumer platform with more than 450 owned retail stores worldwide. Given this amazing platform to connect with consumers, we're constantly looking for better and more creative ways to amplify the brand's in-store presence. And equally strong is the Vans' extraordinary e-commerce and social media presence, inclusive of its digital video platform, OffTheWall.tv. Through its various online channels, Vans has access to over 14 million brand loyalists at any given time. At Vans, providing consumer-focused product is essential and among perhaps one of the staunchest critics there is - the world's youth - the continued relevance and authenticity of Vans' product, whether performance-based or fashion-forward, must be in the right balance at all times. From weatherizing the head-to-toe collections to enhancing the durability of the performance based footwear, Vans is elevating the level of quality and technology and enabling active consumers everywhere to enjoy Vans through all four seasons. We also believe it's important to deliver more than just great products. Vans supports the action sports lifestyle, youth culture and creative self-expression by promoting the sports, music, art and culture that matter most. The Vans team includes many top names in action sports including skateboarding legends Steve Caballero and Christian Hosoi, skate pros Geoff Rowley, Anthony Van Engelen, Gilbert Crockett and Tony Trujillo, BMX riders Dakota Roche and Scotty Cranmer, surfers Dane Reynolds, Nathan Fletcher, Joel Tudor and Leila Hurst and snowboarders Louri Podladtchikov, Andreas Wiig, and Hana Beaman. Vans owns and sponsors world-class events in skateboarding, surfing, snowboarding and BMX including the Vans Triple Crown of Surfing®, the Vans Pool Party, the Van Doren Invitational and surfing’s most prestigious contest the Vans US Open of Surfing. Vans supports original and creative music acts ranging from Band of Horses to Public Enemy to Turbonegro by bringing memorable shows to global audiences at the House of Vans roving music venue that echoes Vans’ Brooklyn-based cultural hub and to more than half a million fans each summer at the Vans Warped Tour, America’s longest-running music tour. Click here to see all VF job postings! VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to PeopleServices@vfc.com.