Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com Job Title Health
Benefits
Process Trainer Job Purpose Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits. Key
Responsibilities
Assist in the planning and execution of learning and development initiatives for new hires within the Health business, across all role levels. Conduct needs assessments by collaborating with HR,
Benefits
Operations, and client teams to identify training gaps and requirements. Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications. Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts. Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols. Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools. Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement. Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops. Help drive engagement in learning initiatives by creating awareness and communication campaigns. Ensure all learning and development activities align with organizational goals and compliance requirements. Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features. Coach end-users and project teams on best practices, supporting knowledge transition. Analyze results, learnings, and feedback to iterate and enhance training programs. Maintain training records, generate reports, and track KPIs via LMS tools.
Duties
&
Responsibilities
Design and prepare training curriculum and aids on an ongoing basis for team associates. Deliver refresher training modules to targeted associates, based on training needs identified through quality audits. Collaborate with Operations and Quality leaders to reduce errors and enhance productivity. Required
Qualifications
& Skills Bachelor’s or Associate’s degree in Human Resources, Education, Business, Psychology, Communications, or a related field. Minimum 3 years of experience as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience. Strong understanding of health benefits processes (enrollment, eligibility, compliance, carrier coordination). Proficiency with learning technologies, e-learning development tools, and LMS platforms. Excellent facilitation skills for virtual and in-person delivery. Demonstrated ability to design instructional materials using adult learning principles. Strong stakeholder management, interpersonal, and communication skills. Analytical mindset with experience tracking and reporting training metrics. Familiarity with Alight Worklife® platform features and benefits analytics is a plus. Proficient in Microsoft Office (Word, Excel, PowerPoint).
Experience
working in a corporate or multinational environment. Certification in training, facilitation, or instructional design is desirable. Ideal Traits Passion for learning and coaching others. Ability to adapt to evolving platform features and regulatory changes. Detail-oriented, organized, and experienced in project coordination. Comfortable working in a client-centric, global HR services environment. Ability to work independently and collaboratively within a team. This is a Work From Office role requiring individual to be working 5 days a week from the office.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . About Alight Solutions Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more at alight.com. Our values are the essence of who we are: Agility. Move with purpose. Learn fast. Adapt quickly. Leadership. Lead by example. Own the outcome. Serve others. Integrity. Do the right thing - even when it is difficult or unseen. Growth Mindset Stay curious. Keep learning. Never stop improving. High-Quality. Do it thoughtfully. Do it completely. Do it well. Trust. Trust is earned through consistency, authenticity, and credibility. Our Colleague
Experience
At Alight Solutions, we are reimagining how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place. Help us reimagine how people and organizations thrive! Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive. @AlightSolutions