Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Day Time Type: Full Time Facility/Clinic Name: I.T. Building Position Summary Responsible for the leadership, management, and continued growth of virtual care as a managed clinical service line across Southern Illinois Healthcare (SIH) and its partner sites. This position provides dedicated practice management for the organization's virtual care portfolio — including telehealth services, Remote Patient Monitoring, and Interpretive Services — spanning platform enablement, service operations, staff supervision, vendor and contract management, regulatory compliance, and financial and outcomes reporting. This role requires a clinically licensed professional with demonstrated leadership experience who can partner with clinical, operational, and IT stakeholders to mature virtual care services, quantify and communicate their value, and expand adoption across the enterprise and with regional partners. Principal Accountabilities Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality Commitment to Care: (1) Commitment to deliver positive patient and colleague experiences (2) Commitment to support a collaborative, inclusive community (3) Commitment to build trust (4) Commitment to embrace my personal responsibility.
Education
Bachelor's degree in Nursing, Healthcare Administration, Business, Information Technology, or other relevant medical or health-related discipline required. Master's degree in a relevant discipline preferred. Licenses and Certification Current, unencumbered clinical license in the State of Illinois required (e.g., Registered Nurse, Respiratory Therapist, or other relevant licensed clinical professional). Relevant virtual care, care management, or leadership certifications preferred.
Experience
and Skills Digital Health, Telehealth, Clinical Practice Management, Hospital Operations Management, IT Management, and/or Population Health experience: 3 years Supervisory or team leadership experience: 5 years Healthcare experience required Remote Patient Monitoring (RPM) experience preferred Role Specific
Responsibilities
Partner with the System Director of Digital Health to analyze, design, and implement virtual care services across SIH hospitals, clinics, emergency departments, and partner sites, advancing virtual care from a technology portfolio into a managed clinical service line. Drive growth of the virtual care program by identifying, cultivating, and onboarding new regional partners and expanding service adoption across the enterprise. Evaluate emerging virtual care modalities and technologies against organizational priorities, unmet clinical needs, and market trends to inform the department's service roadmap. Develop and maintain the business case, return-on-investment analysis, and full profit-and-loss reporting for each virtual care service line, delivering clear value narratives to executive and operational leadership. Ensure clinical documentation for Remote Patient Monitoring supports accurate billing, charge capture, and reimbursement, and maintain current knowledge of virtual care billing, coding, and reimbursement requirements (including applicable CMS and payer regulations), partnering with coding, revenue cycle, and compliance teams to optimize compliant revenue capture. Provide leadership, supervision, and professional development for Virtual Care and Interpreter staff, and oversee training, onboarding, competency validation, and ongoing retraining for staff and end users to ensure consistent, high-quality service delivery. Establish and maintain policies, procedures, and standards of practice for virtual care services in alignment with organizational, regulatory, and payer requirements. Monitor and report program performance — utilization trends, financial performance, clinical outcomes, and service quality — using dashboards and analytics to inform continuous improvement and resolve operational gaps. Manage the intake, triage, and operationalization of incoming telehealth service requests, guiding each from initial request through to sustained operation. Serve as the enabling service owner for SIH's virtual care portfolio — including E-Visits, On-Demand Video Visits, Scheduled Ambulatory Video Visits, Hospital and Emergency Department Video Visits, Acute Care Telehealth, and the Tele-Stroke Program — providing the platforms, implementation, technical maintenance, and performance reporting that allow clinical service-line owners to deliver care. Directly operate the virtual care services housed within Digital Health, including Remote Patient Monitoring, ensuring day-to-day service delivery, staffing, and clinical coordination. Coordinate with clinical, operational, and IT leaders across the enterprise to align virtual care services with broader organizational goals and workflows. Ensure virtual care operations maintain patient confidentiality, data security, and compliance with applicable clinical, regulatory, and accreditation standards. Provide clinical coverage for Remote Patient Monitoring and telehealth services as needed, maintaining direct familiarity with front-line workflows and patient care. Oversee the Interpretive Services and Translation Services functions across the SIH enterprise, including supervision of staffed interpreters, vendor relationships, service-level agreements, and contract oversight. Compensation (Commensurate with experience): $85612.8 To $134846.4 To access our
Benefits
Guide/Plan Information, please click the link below: http://www.sih.net/careers/benefits Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Southern Illinois Healthcare, we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees. Working to put the right people, exhibiting the right attitude and behaviors, in the right roles is not just a goal, but a priority of Southern Illinois Healthcare. For the health of you and our patients, SIH and SIH Medical Group campuses are tobacco free. For questions or more information about our openings, please email SIH Careers. SIH is an Equal Opportunity Employer including individuals with disabilities and protected veterans. We are excited you are here and are proud to offer experiential learning opportunities for students at every stage of career development. As a student at SIH, you will see first-hand how the work we are doing supports OUR MISSION: to improve the health and well-being of all the people in the communities we serve. Your future is bright, and we are honored that you chose SIH to be part of your career journey. Click here to learn more. The SIH Scholarship Program brings together college scholarship money with hands-on work opportunities. Qualified applicants are eligible for money to cover tuition, lab fees, books, and educational supplies. Please click here to learn more about SIH Scholarship Programs. Begin a rewarding career in healthcare as a Phlebotomy Technician! The SIH Phlebotomy Program allows you to begin working in as few as nine weeks! Click here for more information.