Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About the position
The Agent onboarding Analyst will serve as a liaison between corporate office and field Sales Representatives to implement our prospective Agent applications. In addition, the ideal candidate will have strong analytical, prioritizing, interpersonal, and problem-solving skills while upholding accuracy in all processed information while adhering to deadlines. Other responsibilities will include but not limited to the following:
Job Requirements
- High school graduate and or some college preferred
- Excellent English and Spanish language skills
- Critical thinking using logic and reasoning to identify information incorrect and provide alternative solutions to move the application to the activation queue
- Uses different techniques to identify possible solutions and next steps.
- Analytical thinking to analyzing information and using logic to address work-related issues and problems
- Aligns individual work activities to the group making sure the applications are no left behind as per AOB policy
- Cooperation with others on the job and displaying a good-natured, cooperative attitude
- Communicates clearly to convince.
- Guide daily work in all AOB queues for the short/mid term
- Attention to detail, learning skills and decision making
- Giving full attention to what other people are reviewing and transferring to QA/Agent Setup
- Job requires being open to change and to considerable variety in the workplace
- Change adaptability and flexibility to work extended hours or weekends
- Greater aptitude for coaching, motivating, and interacting with work teams
- Ability to operate in a team environment
- Be able to communicate via e-mail
- Knowledge of Excel & Word
Physical demand
- Ability to sit for extended periods
- Flexibility to stand or walk as needed
- Utilize telephone, computer, monitor, mouse and keyboard for a maximum of eight hours daily.
- OT required as needed
- Must be able to work flexible schedule