Who are Benifex? ๐๐
We are a fast-moving technology company, and one of the most successful providers of online Reward & Benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen.
Our mission is to build remarkable experiences that employees love. Today, we support more than 5 million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and thatโs where you come in.
As we continue to grow and expand, we are excited to have several Customer Success Manager opportunities. Our CSMs are people who like to really get to know their customers, helping them achieve their objectives, and ensuring their employees are making the most of our platform. Itโs a role than focuses on driving retention, value and advocacy, not driving and delivering ARR targets (we leave that one to our commercial colleagues!).
Why should you apply?
- Ownership: Take full day-to-day ownership of your own portfolio of customers
- Impact: Play a key role in driving customer value, engagement, and advocacy
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
- A comprehensive, market leading benefits package
Great benefits:
๐คธ Flexible work โ choose a working setup that works for you
โ๏ธ 25 days holiday plus your local bank holidays
๐ Your birthday off
โค๏ธ Two half day wellbeing days
๐ฉบ Healthcare cash plan to cover the costs of day to day healthcare
๐ง Employee Assistance Plan 24/7 365 support
๐ค Income Protection (75%) and life assurance (4x salary)
๐ค Pension scheme
๐ณ ยฃ50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role overview
As a Customer Success Manager at Benifex, you will act as the strategic, dayโtoโday partner for a portfolio of domestic and global customers.
Your focus will be on driving measurable customer value, engagement, and advocacy, ensuring customers and their employees get the very best from the Benifex platform. Youโll work closely with Customer Success Directors, who own the commercial and contractual aspects of accounts, while you lead the ongoing relationship, platform adoption, and customer experience. This role suits someone who enjoys autonomy, complexity, and building longโterm partnerships.
Responsibilities
- Manage a portfolio of approximately 20โ30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
- Build trusted relationships with a range of customer stakeholders, including senior leaders
- Lead regular customer checkโins and internal account health reviews, proactively identifying risks and opportunities
- Develop and present insightโrich performance updates that support customers in maximising platform adoption and achieving longโterm outcomes
- Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
- Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
- Adapt quickly to shifting priorities and evolving customer needs in a fastโpaced environment
What we are looking for
- Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes
- Experience managing complex B2B SaaS customer portfolios with multiple stakeholders
- Confidence working with senior customer contacts and navigating challenging or sensitive situations
- Strong organisational skills, with the ability to prioritise effectively across a varied portfolio
- Excellent communication and relationshipโbuilding skills, with a customerโfirst mindset
- A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences.
Bonus points for:
- Experience within Employee Benefits, HR Tech, or a related SaaS domain
- Exposure to large enterprise and/or global customer accounts
We want to make the application process as simple and fair as possible. Thatโs why we donโt ask for a cover letter for this role. Instead, youโll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way.
Our interview process โ
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
๐ Initial interview with the Talent team.
๐งช Online tests in numeracy and logical reasoning.
โณ Interview with the hiring manager.
๐คฉ Final interview with a senior team member.
We look forward to receiving your application and hopefully welcoming you to our team!