Position Summary undefined Key
Responsibilities
Technical Expertise In-depth knowledge of Altera EHR solutions and healthcare industry workflows. Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security. Hands-on experience with database management, demonstrating strong troubleshooting and communication skills. Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies. Deploy SSL certificates and conduct post-patching validations. Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk). Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed. Perform requirement gathering and technical assessment of inventory. Propose hardware and software requirements following deployment guidelines. Create detailed runbooks for each environment to ensure operational efficiency. Conduct root cause analysis and assess single points of failure. Consistently meet or exceed organizational utilization targets. Software Support and Development Deliver thorough software support focused on diagnosing and resolving issues. Collaborate with product support and development teams to triage and resolve known application bugs. Customer-Centric Approach Anticipate and address client needs, delivering tailored solutions and high-quality services. Define and manage client expectations through effective questioning and collaboration. Build trust by addressing issues transparently and presenting actionable recommendations. Maintain professionalism and manage client relationships throughout the project lifecycle. Task and Team work Define, prioritize, and execute tasks to meet project deadlines effectively. Collaborate with cross-functional teams within the organization to ensure project success. Communication Skills Articulate technical ideas and solutions clearly to both technical and non-technical audiences. Uphold a customer-first mindset while maintaining professionalism in communication. undefined
Qualifications
Academic and Professional
Requirements
Bachelor’s degree in engineering, Computer Science, or a related field (preferred). Equivalent experience or relevant certifications will also be considered.
Experience
3–5 years of experience in technical support, software upgrades, deployments, or related domains. Proven expertise in SQL and database management. Strong client-facing skills with a track record of managing critical and complex environments.
Experience
in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous. undefined Travel
Requirements
Occasional travel to client sites for business needs. Working Arrangements Flexibility to work in shifts, including after-hours and on-call support. Standard office environment with minimal exposure to health or safety risks. undefined At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.