About the Opportunity
Job Summary
The Administrative Assistant in the College of Engineering Undergraduate Academic Advising Office will provide operational support to the Undergraduate Academic Advising team with specific emphasis during Add/Drop, Academic Review, Welcome Week, Commencement, Orientation, and Registration.
Responsibilities
include overseeing the hiring and management of work-study students, coordinating academic major and minor change requests, collaborating with offices across campus to support course evaluation and enrollment operations, moderating Zoom drop-in advising appointments, and providing data collection and analysis support. Additional responsibilities include organizing and scheduling events and meetings, managing calendars, troubleshooting virtual meeting technology, maintaining website content, responding to phone and email communications, coordinating systems and processes, and ordering and tracking equipment and office supplies. Key
Responsibilities
& Accountabilities: 1. Administrative & Operational Support Support the office with academic review logistics and correspondence Coordinate academic major and minor change requests by updating student records in Salesforce and sending correspondence through the Navigate platform Partner with advisors, faculty, and the Transfer Credit Office to support the course evaluation process for incoming and current students Oversee virtual drop-in appointments using Zoom Support new hire onboarding logistics Collect, synthesize, and report on student data Assist in setting up and maintaining data collection systems using Microsoft 365 tools such as Forms and Power Automate Oversee and coordinate course enrollment, rollover, and faculty evaluations for General Engineering courses Work collaboratively with the Web Master to maintain the department website Provide administrative support to college committees 2. Office Management Oversee all front office logistics including answering phones, greeting guests, managing calendars and confidential records, tracking and ordering office equipment and supplies, organizing front office coverage, and maintaining facility work orders Coordinate staff morale initiatives Manage office space utilization using the Robin scheduling system Maintain the overall appearance of the office 3. Event Management Support the office with Orientation, Welcome Week, Commencement, and first-year events by coordinating room reservations, catering, work-study coverage, and room and technology setup needs 4. Supervision Collaborate with the Student Employment Office to post work-study positions Oversee the hiring, training, and supervision of work-study students Review and approve weekly timesheets Minimum
Qualifications
Associate's degree required; Bachelor's degree preferred Must demonstrate excellence in customer service, professionalism, and communication skills Knowledge of office administration practices and processes; basic proficiency with Microsoft Office / Microsoft 365 products including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint
Experience
using Zoom and Excel functions such as pivot tables and XLOOKUP is preferred Ability to learn new systems quickly and carry out projects, ensuring work is completed accurately and on time Demonstrated excellence in managing multiple priorities with strong organizational skills and attention to detail Must exercise sound judgment and discretion in maintaining and safeguarding the confidentiality of sensitive information Documents Required Resume Cover Letter Position Type General Administration Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 106H Expected Hiring Range: $23.37 - $32.14 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.