At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Job Description The Sr. Technical Writer with 3-6 years experience, will assist with the creation and maintenance of various types of documentation. This role includes writing, editing, and maintaining product and procedural documentation, as well as managing and updating the client documentation portal. In addition, the role involves planning, developing, and producing instructional and product-related video content, including screen recordings, walkthroughs, and multimedia tutorials to enhance user understanding and engagement. The candidate will collaborate with cross-functional teams to translate complex technical concepts into clear, concise, written, and visual content. Key Job Functions/
Responsibilities
Plan, develop, organize, write, and translate product documentation in compliance with the company’s established guidelines and standards, within the requested deadlines. Collaborate with product managers and subject matter experts to gather project requirements, analyze documentation needs, and schedule realistic delivery timelines. Create and enhance visual content such as charts, graphics, and screen captures to clearly illustrate complex concepts. Develop documentation for multiple formats including print, online help systems, and digital platforms. Utilize MadCap Flare for authoring, editing, and publishing structured documentation. Design and develop video content, including storyboarding, scripting, and producing short instructional videos (e.g., 2-minute tutorials, product walkthroughs, and how-to demonstrations). Leverage AI-powered tools to improve content creation efficiency, including drafting, editing, summarization, visualization, and multimedia generation. Apply AI and automation techniques to streamline documentation workflows, improve content consistency, and drive process improvements across the documentation lifecycle. Provide writing, editing, and design support to other team members to ensure high-quality deliverables. Continuously identify and implement innovative ways to deliver effective, user-friendly documentation and multimedia content to customers. Basic Skill Level
Requirements
Education
Bachelor’s Degree in Technical Writing, English, Journalism, or another writing-related or Information Systems/Computing-related subject. Alternatively, comparable training in Technical Writing with several years’ experience. Technical Skills/Skills Excellent verbal and written communication skills. Expertise in MadCap Flare, Canva, and Camtasia.
Experience
in technical design, layout, and production concepts and practices. Understanding topic-based writing and ability to write in explanatory and procedural styles. Strong research, analytical, and writing skills. Strong project management skill is an asset. Skilled at prioritization and multi-tasking. A successful candidate must be a reliable team player able to effectively manage multiple deadlines with minimal supervision. Software
Requirements
Proficient in MadCap Flare, Canva, and Camtasia. Knowledge of XML, HTML, and CSS. Knowledge of version control system (GitLab, SVN). Knowledge of SnagIt, MadCap Capture, PaintShop Pro or similar screen capture applications. Knowledge of MadCap Mimic, Adobe Captivate, or similar program is a plus. Proficient in Microsoft Office suite including Word, Excel, PowerPoint and Visio. We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.