Basic Function Wolters Kluwer Tax & Accounting seeks a strategic, customer-focused Senior Product Manager to define and deliver outcomes across the tax product lifecycle. This role acts as a Product Definer, responsible for translating customer and market signals into clear problem definitions, product strategies, and measurable business outcomes. The Senior Product Manager owns a product domain, capability area, or customer journey and is accountable for identifying opportunities, validating solutions, defining priorities, and driving commercial success. This role partners closely with Engineering, UX, Product Marketing, Sales, Customer Success, and Support to deliver innovative SaaS solutions that solve meaningful customer problems and create measurable business value. The ideal candidate brings strong product management expertise, a customer-obsessed mindset, and the ability to leverage AI and agentic tools as force multipliers across the product development lifecycle. Essential
Duties
and
Responsibilities
Strategic Direction & Product Definition Synthesize customer feedback, product usage data, competitive intelligence, market research, and business objectives into clear problem statements and product opportunities. Define product vision, objectives, key results (OKRs), success metrics, and measurable customer and business outcomes. Develop high-quality product requirements, user stories, acceptance criteria, and supporting documentation that are traceable to desired outcomes. Evaluate opportunities using customer value, business impact, strategic alignment, and effort-based prioritization frameworks. Define and maintain a customer-centered product roadmap aligned to business goals and market needs. Partner with leadership to identify and prioritize growth opportunities, customer segments, and high-value use cases. Balance short-term delivery objectives with long-term strategic investments. Go-to-Market & Commercial Execution Partner with Product Marketing, Sales, Customer Success, and other stakeholders to support successful product launches and commercialization efforts. Contribute to product positioning, messaging, pricing, packaging, and customer value articulation. Collaborate on market readiness activities, launch planning, customer communications, and adoption strategies. Support alpha and beta programs, collecting and synthesizing customer feedback into product decisions. Help develop sales enablement materials, demonstrations, training content, customer narratives, and use cases. Partner with customer-facing teams to identify adoption barriers, expansion opportunities, and market feedback. Customer Discovery, Design & Testing Lead customer discovery efforts, voice-of-customer research, interviews, surveys, and workflow analysis. Translate customer problems into user journeys, design principles, solution hypotheses, and acceptance criteria. Partner with UX to develop and test prototypes, concepts, MVPs, and product enhancements. Validate assumptions through structured experimentation, qualitative research, and quantitative analysis. Continuously gather evidence to refine product direction and improve product-market fit. Work directly with customers, prospects, and design partners to understand workflows, pain points, and unmet needs. AI & Agentic Workflow Orchestration Leverage AI and agentic tools to accelerate customer research, competitive analysis, documentation, experimentation, and product discovery activities. Apply AI capabilities to improve product experiences and customer outcomes where meaningful value exists. Utilize AI to support product planning, prioritization, research synthesis, market analysis, and content generation. Establish appropriate human-in-the-loop validation checkpoints for AI-generated outputs and recommendations. Evaluate emerging AI technologies, trends, and opportunities that can create customer and business value. Ensure responsible, transparent, and practical use of AI throughout the product development lifecycle. Data-Driven Product Ownership Define, monitor, and act upon product success metrics including adoption, retention, engagement, customer satisfaction, revenue, and growth indicators. Analyze customer behavior, product performance, and operational data to identify opportunities and inform roadmap decisions. Translate insights into actionable product improvements, prioritization decisions, and commercialization strategies. Measure product outcomes against established OKRs and communicate progress to stakeholders. Establish clear success criteria for initiatives and ensure accountability for results. Stakeholder & Delivery Leadership Collaborate effectively across Product, Engineering, UX, Sales, Marketing, Customer Success, Support, and leadership teams. Manage and prioritize backlogs, epics, initiatives, and roadmap investments aligned to strategic goals. Identify risks, dependencies, and constraints and proactively drive resolution. Facilitate alignment on priorities, trade-offs, timelines, and customer outcomes. Influence stakeholders through strong communication, data-driven decision making, and customer insights. Ensure teams maintain focus on business value, customer outcomes, and measurable impact. Other
Duties
Performs other duties as assigned by supervisor.
Job Qualifications
Education
Bachelor's degree from an accredited university or equivalent experience required. Preferred areas of study: Business, Computer Science, Engineering, Information Systems, or Related fields MBA or advanced degree preferred but not required.
Experience
5+ years of product management or related experience. Demonstrated success managing B2B SaaS, workflow, platform, or enterprise software products.
Experience
defining product strategy, roadmaps, requirements, and customer-centric solutions.
Experience
working in Agile product development environments.
Experience
driving product launches, commercialization activities, and cross-functional execution.
Experience
working directly with customers to identify problems, validate solutions, and improve outcomes.
Experience
leveraging data and metrics to inform product decisions. Tax, accounting, financial technology, or professional services technology experience preferred but not required. Other Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Product Strategy: Ability to define product vision, prioritize investments, make trade-off decisions, and connect strategy to measurable outcomes. Customer-Centric Discovery: Demonstrated expertise in customer research, jobs-to-be-done analysis, workflow discovery, journey mapping, and problem validation. Commercialization & Growth:
Experience
supporting product commercialization activities, including positioning, pricing, packaging, launch readiness, adoption, and sales enablement. AI Readiness: Strong understanding of AI and generative AI concepts with the ability to leverage AI as a force multiplier across discovery, experimentation, planning, and execution activities. SaaS Product Management:
Experience
managing cloud-based products with usage-based metrics, continuous delivery, and iterative product development practices. Technical Fluency: Ability to understand technical concepts, APIs, integrations, platforms, and engineering trade-offs while translating business needs into product direction. Data & Analytics: Ability to utilize quantitative and qualitative insights to drive decision-making, monitor outcomes, and improve product performance. Communication & Influence: Exceptional verbal, written, presentation, and stakeholder management skills with the ability to influence without direct authority. Execution Excellence: Strong organizational, prioritization, and execution skills with the ability to operate effectively in ambiguous and fast-paced environments. Travel requirements Up to 25% Physical Demands Normal office environment. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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