Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Ferring+You The Customer Service & Supply Chain Manager Italy is responsible for ensuring the continuous availability of products in the market by leading the end-to-end demand planning and replenishment process, coordinating product supply with global manufacturing and supply teams and overseeing the performance of the external logistics provider. The role is accountable for ensuring an efficient, reliable and compliant supply chain, enabling product availability at the right time while delivering excellent customer service to both internal and external stakeholders; and ensures that products are available at the right time, at the right cost and with the right quality by managing the end-to-end secondary supply chain activities. The Customer Service & Supply Chain Manager Italy is a pivotal role in the market, reporting to the Financial Head (IB&IT) with functional dotted-line reporting to the SNO WECAN Head, to whom KPIs and functional performance are reported. Your day at Ferring Responsible of all supply chain activities in the region including logistics and distribution, customer service, warehousing, transportation, import-export, inventory management and supply demand planning. Manage the cluster secondary distribution in close cooperation with all stakeholders, to ensure optimal quality and cost to deliver Ferring product. Monitor and report Supply Chain KPIs. Drive local forecast accuracy through an effective Sales & Operations Planning (S&OP) process to support global production planning and ensure the achievement of local commercial objectives. Manage operational relationships with pharmaceutical wholesalers. Drive continuous operational improvement initiatives across the Supply Chain. Coordinate cross-functional activities with Commercial, Finance, Quality, and Logistics teams to ensure the seamless execution of customer-related processes. Support commercial initiatives through the effective management of operational agreements, inventory availability, and distribution performance. Be responsible for cluster inventory management, including the management of critical supply situations, non-available products, provisioning, product scrapping, shelf-life management, and inventory optimization in close collaboration with Commercial and Sales teams to minimize scrap. Act as the primary point of contact for Global and Regional Supply Network Optimization (SNO) teams, coordinating supply, demand, and critical market issues, while serving as the operational relationship manager for the external logistics provider to ensure service excellence and KPI compliance. Lead and/or participate in cross-functional and ad hoc projects aimed at improving sales, service levels, and cost efficiency. Coordinate the SAP stabilization project in collaboration with local and global SAP teams. Collaborate with Regional and Global Supply Network Optimization (SNO), Local Regulatory Affairs, and Commercial teams to ensure market requirements and priorities are met for change implementations and new product launches, ensuring product readiness and effective management of product discontinuations to minimize product scrapping. Ensure all Supply Chain activities are performed in compliance with Corporate Policies, Global SOPs, and Good Distribution Practice (GDP) requirements by maintaining procedures and work instructions and supporting local and internal audits. Ensure compliance with the Internal Controls matrix for Order-to-Cash (O2C) activities. Customer Service & O2C operational and cross-functional initiatives and tasks: Coordinate and supervise the Customer Service team, setting priorities and acting as the escalation point for complex customer, supply, pricing, billing, and logistics issues. Support credit recovery activities through the analysis of DSO and aging reports, the review of payment terms, and the monitoring of cash flow impact. Coordinate pricing, billing, and commercial condition processes in collaboration with Finance, Tender Office, Controlling, and Commercial Excellence to ensure accurate and efficient Order-to-Cash execution. The role is office-based, with hybrid working arrangements in line with company policy, and is classified under the Italian CCNL Chemical-Pharmaceutical Collective Bargaining Agreement at the Quadro A3/A2 level. The annual gross salary is from €55,000, in addition to participation in the Ferring Global Bonus Plan and a comprehensive benefits package applicable to the role. The final compensation package will be determined based on the candidate's relevant experience, qualifications, and overall fit for the position. Behind our innovation…There’s you University degree in Supply Chain Management or equivalent; APICS certification is an advantage. Minimum 8 years of Supply Chain experience within the pharmaceutical, life sciences or medical devices industry. Minimum 5 years of people management experience, with regular interaction with senior leadership. Strong expertise in logistics, warehousing, demand planning, inventory management and Order-to-Cash (O2C) processes. Experience with ERP and demand planning systems (e.g. SAP, Kinaxis or equivalent). Proven leadership, change management, communication and stakeholder management skills, with the ability to work effectively across functions, regions and business units. Behind our purpose… There’s you You will join a workplace built on our ACE Performance Drivers – Accountability, Collaboration, and Entrepreneurship – fostering a culture of ownership, cross-functional collaboration, results orientation, and an entrepreneurial mindset. If our mission and your vision are aligned, please apply! Location: Ferring Italy Ferring Pharmaceuticals a privately owned, research-driven, specialty biopharmaceutical group committed to building families and helping people live better lives. We are leaders in reproductive medicine with a strong heritage in gastroenterology and urology, and are at the forefront of innovation in uro-oncology gene therapy. Ferring was founded in 1950 and employs more than 7,000 people worldwide. The company is headquartered in Saint-Prex, Switzerland, and has operating subsidiaries in more than 50 countries which market its medicines in over 100 countries. Learn more at www.ferring.com, or connect with us on LinkedIn, Instagram, YouTube, Facebook and X. At Ferring, we'll give you the tools to shape a career build on purpose. Join us and help People around the world to build families and live better lives. Click HERE to enlarge the picture. At Ferring, our focus on Patient Advocacy drives our commitment to create more equitable health outcomes for all, at every stage of their healthcare journey. We believe in everyone’s right to access the best treatment, pioneering into new therapeutic areas, and developing innovative ways to diagnose, treat and prevent diseases. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!