eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes. Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system. Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system. Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools. Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity. Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions. Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes. Participate in functional and technical design sessions. Gather end-user requirements for data pipelines, reporting, and operational improvements. Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines. What we are looking for: Proficient in SQL
Experience
with AWS Quicksight, Microsoft Power BI, Tableau, and others.
Experience
with Python and other programming languages
Experience
with AWS or Azure cloud-hosted applications
Experience
or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
Experience
with version control and functional testing
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with SQL Server, Postgres and Oracle
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creating technical documentation Some prior experience with the education sector through internships What will help you stand out: Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience Interest in support operations, incident management, and continuous process improvement Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination Attention to detail and strong verbal and written communication skills Ability to work collaboratively and independently Pursuing a BA/BS degree in Computer Science or a related field Pay rate: $22.00 - $25.00 USD per hour At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.