Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Service Coordinator in the Washington DC area office! You will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: In office in Bowie, Maryland What you will do: Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance) Handle customer inquiries and routes questions of technical nature to the appropriate resource Track of time and attendance for Technicians Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed Invoice and bill customers Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received Coordinate warranty administration process. Order parts and tracks shipments. Answer telephones and greets customers. Maintain professional and courteous customer contact. Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources Organize and coordinates inventory processes. What’s in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum
Qualifications
High school diploma or equivalent Bachelors Degree (preferred) 2+ years related experience in Mechanical, Electrical, Plumbing (MEP) service field
Experience
in Boiler or installation service (preferred)
Experience
with Astea Alliance or other service tracking software Working knowledge of Microsoft Office Suite Work sponsorship not available for this position.
Benefits
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements Multiple Medical insurance plan options + Dental and Vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long term disability 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays 40 hours paid sick time Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service The typical hourly pay rate for this position ranges from $28.41 - $45.11 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. #LI-Onsite #LI-MT1 If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career. Not finding the right fit? Let us know you're interested in a future opportunity by clicking 'Sign In' at the top of the page and creating an account to set up email alerts as new job postings become available that meet your interest!