PLEASE NOTE: This position is a hybrid role. Candidates must reside within a commutable distance to our office in Wilmington, DE. To the qualified candidate, we offer: The starting base compensation for this position is $58,043 to $84,213. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location This position is eligible to participate in our Annual Bonus Program with a target bonus percentage of 3%. Additional benefits are listed at the bottom of the job description. The primary duties of the role are to: Lead the end-to-end onboarding and licensing process from offer acceptance through production readiness, coordinating required steps across stakeholders, supporting hiring managers, and overseeing licensing execution, tracking, issue resolution, and record maintenance in Agent Sync. Administer compliance controls to ensure only appropriately licensed and authorized agents are permitted to sell, and to maintain adherence to applicable regulatory and internal policy requirements. Lead process standardization, optimization, and control design to improve cycle time, reduce risk, and support scalable onboarding and licensing operations. Partner with hiring managers and cross-functional teams, including Human Resources, training, quality assurance, and operations, to align processes, resolve issues, and support execution. Monitor, analyze, and report key operational metrics, including time-to-productivity, licensing timelines, and retention indicators, and provide insights to leadership to support decision-making and continuous improvement. Supervise, coach, and develop team members by establishing clear expectations, promoting accountability, and supporting performance and professional growth. Identify, escalate, and resolve operational exceptions, delays, errors, and compliance risks to minimize disruption and maintain process integrity. Serve as a subject matter resource for onboarding and licensing policies, procedures, and tools, including maintaining related documentation and team resources. Lead or support cross-functional and strategic initiatives that enhance onboarding and licensing effectiveness, readiness, and business growth. Process vendor invoices for Insurance Systems, including Agent Sync. Other duties as assigned. Minimum
Qualifications
Bachelor’s degree in Business Administration, Insurance, Human Resources, Operations Management, or a related field preferred; equivalent combination of education and relevant experience may be considered. 5 years of experience in insurance operations, onboarding, licensing, compliance, or a related function required. 2 years of supervisory, team lead, or people leadership experience preferred.
Experience
overseeing multi-step onboarding and/or licensing workflows in a regulated environment required. Project management, Lean/Six Sigma, or insurance operations certifications preferred. Active insurance producer license, or the ability to obtain within an established timeframe, may be required based on business need. Knowledge of state insurance licensing requirements, regulatory standards, and compliance controls. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our
Benefits
Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Admin - Clerical Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.