About the role Wolters Kluwer is strengthening its Salesforce platform operations to ensure a stable, secure, and scalable foundation for global business teams. The role combines enterprise Salesforce platform ownership with DevSecOps responsibility, owning both the operational integrity of the platform and the secure delivery mechanisms that govern how change is introduced at scale. As the Salesforce Platform Administrator, you are accountable for the overall health and stability of multiple Salesforce orgs, with a strong emphasis on governance, security, and operational readiness. This includes configuration consistency, access control models, environment strategy (org and sandbox lifecycle), security posture management, and ensuring the platform remains audit‑ready and resilient for global teams. In parallel, you act as a DevSecOps owner for Salesforce, responsible for operating and evolving the CI/CD capability—specifically a Copado based deployment framework. You will enforce secure, compliant, and repeatable deployment practices, embed security and quality controls into release pipelines, and work closely with Release Management to enable predictable and low risk releases. This responsibility goes beyond tooling and includes process design, guardrails, and operational discipline across development teams. This is a hands-on platform leadership role, working in close partnership with Developers, Architects, Release Management, and Security teams. The objective is to keep Salesforce easy to change, safe to operate, and scalable by design, ensuring that platform governance and modern DevSecOps practices are fully aligned to support enterprise growth. Core
Responsibilities
Salesforce Platform Administration Serve as the primary owner of Salesforce platform administration across Development, QA, UAT, and Production environments. Own day-to-day platform operations including org configuration, user access, permissions, limits, storage, and performance monitoring. Define, maintain, and execute sandbox strategies, including creation, refresh schedules, data seeding, masking, and cleanup, aligned with compliance requirements. Monitor and proactively manage Salesforce limits, API usage, storage consumption, and background processes to prevent disruptions. Ensure consistent configuration standards, documentation, and operational readiness across all regions. DevSecOps & Copado Own the Salesforce DevSecOps capability, including roadmap, standards, and maturity model. Act as the single point of accountability for Salesforce CI/CD across all regions and delivery pipelines. Configure, govern, and continuously improve Copado pipelines, supporting standard releases, back‑promotions, hotfixes, and rollback scenarios. Validate and execute deployments while enforcing release standards in collaboration with Release Management and Technical Leads. Maintain and evolve integrations with Jira, Change Enablement / ORR, and DevLake. Drive automation and standardization to reduce manual deployment effort and delivery risk. Implement and enforce security controls within CI/CD pipelines, including quality gates, audit‑ready traceability, and alignment with enterprise security and compliance standard Above primary responsibilities are the core focus of the role and a key success measure. Salesforce Environment & Release Operations Coordinate platform readiness for releases, including environment validation, configuration checks, and deployment windows. Partner with Operation Leads to ensure Salesforce environments are aligned, stable, and deployment ready. Maintain environment configuration baselines and ensure consistency across sandboxes and production. Support hotfixes and emergency changes from a platform operations perspective. Security, Access & Compliance Own Salesforce user access management, roles, profiles, permission sets, and access reviews in alignment with enterprise IAM (e.g., SailPoint). Manage Salesforce certificates, keys, and security configurations, including DKIM and integration credentials. Partner with Enterprise Security teams to enforce Salesforce security posture, review AppExchange applications, and align platform controls with organizational security standards. Embed security and quality control early (shift‑left) within CI/CD pipelines. Act as first-line administrative support for audits (e.g., NIST, Hyper Proof, DR), ensuring artifacts and evidence are readily available. Platform Monitoring, Stability & Incident Support Monitor platform health, integrations, batch jobs, scheduled processes, and asynchronous activity. Proactively identify risks related to performance, limits, data growth, and integrations. Support incident resolution, participate in root-cause analysis, and implement preventative administrative controls. Leadership, Enablement & Collaboration Line‑manage and mentor DevSecOps/Admin Engineers based in India, acting as escalation point. Provide hands‑on expertise for complex deployments, platform issues, and pipeline optimizations. Collaborate closely with Salesforce Developers, Architects, QA, Release Management, and Security teams globally. Support onboarding, enablement, and adoption of Salesforce DevSecOps and platform standards. Maintain a hands‑on contribution level of 40–60%, balancing leadership with execution. Required Profile Must Have 7+ years of Salesforce Platform Admin experience 5+ years of experience in DevOps / DevSecOps / Release Management 3+ years of hands-on Copado experience (governance orgs, pipelines, quality gates) Strong understanding of Salesforce environments, metadata, and deployment models
Experience
with Git based version control and pull request workflows Proven experience leading or coordinating a small technical team Nice to Have
Experience
with automated testing strategies Familiarity with DevLake or pipeline metrics
Experience
working in a Center of Excellence / shared services model Copado and/or Salesforce certifications (preferred, not mandatory)
Education
Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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