About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The Audit & Compliance Manager is responsible for overseeing a team of auditors to ensure operational account processes, procedures, and performance adhere to security regulations and compliance standards. This role focuses on preventing and detecting potential fraud, suspicious activities, process deviations, unprofessional conduct, and unauthorized financial transactions through proactive audits and checkpoints. The manager will analyze audit findings, provide feedback and recommendations, and drive continuous improvement initiatives for both internal programs and clients. Regular reporting and stakeholder collaboration are key aspects of this role. Key
Responsibilities
● Team Leadership & Oversight: ○ Oversee and manage a team of compliance auditors (staff levels). ○ Provide guidance, coaching, and support to the audit team. ○ Assign and drive targeted cases/interactions for review based on criticality and severity. ○ Conduct weekly coaching sessions with Compliance Auditors. ● Audit & Compliance Management: ○ Ensure operational processes, procedures, and performance comply with security regulations. ○ Actively observe, monitor, track, and address risks that may lead to fraud and loss of client trust. ○ Develop and implement preventive audits and checkpoints for potential red flags, suspicious activities, and fraudulent transactions. ○ Conduct audits on various failure modes, including invalid compensation, invalid dasher payout, and unprofessional conduct. ○ Identify and escalate any potential hygiene issues. ○ Address issues related to process deviations, unprofessional conduct, and invalid/unauthorized provisioning of credits and payouts. ● Reporting & Analysis: ○ Track, analyze, publish, and review weekly and monthly audit and compliance reports with relevant stakeholders. ○ Report audit results on a daily, weekly, and monthly basis. ○ Analyze audit findings to identify opportunity areas and drive continuous improvement. ○ Provide insights and offer recommendations based on audit observations. ● Stakeholder Collaboration: ○ Collaborate with global operations leadership, clients, and other relevant departments. ○ Liaise with clients for compliance and hygiene audits and requests. ○ Gather inputs from compliance auditors for briefings and insights creation. ○ Work closely with digital teams to automate and use digital capabilities to reduce manual audit requirements. ● Process Improvement: ○ Suggest process and system improvements with quantified improvement/risk opportunity. ○ Participate in strategic projects for the campaign/Line of Business (LOB). ○ Maintain data and all repositories related to hygiene and compliance. ○ Maintain change management logs for hygiene and Zero Tolerance Policy (ZTP) documents. ○ Coordinate with Learning
Experience
(Lx) to develop training needs analysis. Critical Skill Set
Requirements
● Leadership & Management: ● Proven ability to lead, mentor, and develop a team of auditors. ● Strong coaching and performance management skills. ● Audit & Compliance Expertise: ● In-depth knowledge of audit methodologies and compliance frameworks. ● Understanding of security regulations and data privacy standards. ●
Experience
in fraud detection and prevention. ● Analytical & Problem-Solving: ● Exceptional analytical skills to interpret complex data and identify trends. ● Strong problem-solving abilities with a focus on root cause analysis. ● Ability to develop practical and effective recommendations. ● Communication & Presentation: ● Excellent written and verbal communication skills for presenting findings and recommendations to diverse stakeholders. ● Ability to create clear, concise, and impactful reports. ● Stakeholder Management: ● Strong interpersonal skills for building and maintaining relationships with internal teams and clients. ● Ability to influence and negotiate effectively. ● Process Improvement & Project Management: ●
Experience
in identifying process inefficiencies and driving improvement initiatives. ● Basic project management skills to oversee strategic projects. ● Technical Proficiency: ● Proficiency in audit software and data analysis tools. ● Familiarity with relevant IT systems and operational platforms. ● Attention to Detail : Meticulous attention to detail to ensure accuracy in audits and reports. ● High level of integrity and ethical conduct. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.