JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The Opportunity Abbott Toxicology is the biggest provider for Drug & Alcohol testing in the country and also provides Occupational Health services through 23 medical centres across the country. We are looking for a Customer Onboarding Specialist to join the Toxicology Business Unit in Abingdon (Oxfordshire) that will support the existing and new accounts to ensure the best service experience. What You’ll Do As a Customer Onboarding Specialist you will be responsible for: Setting up customer accounts, making account amendments Logging and resolving customer invoicing complaints Following good documentation practice, ensuring customer information is stored appropriately for future reference Ensure customer invoicing complaints are logged within the system and resolved within the deadlines Investigating complaints fully to identify the root cause and appropriate resolution Liaising with multiple departments to identify appropriate solution Replying to customer queries mainly via email Answering incoming customer calls Required
Qualifications
GCSEs in English and Math’s to grade (or equivalent)
Experience
with working in an office-based, customer services or administration environment Good working knowledge of Salesforce, Microsoft Office applications – especially Excel
Experience
using Sage and other complex systems Excellent verbal and written communication skills Detail-oriented Strong problem-solving skills Able to us own initiative Ability to build strong working relationships with key stakeholders Process driven while being customer focused Capacity to work diligently when repeating tasks Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United Kingdom > Abingdon : 21 Blacklands Way ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter