Summary The Specialty Pharmacy Care Coordinator – Team Lead acts as an extension of the ambulatory clinic teams and serves in a leadership role to support patient access to high touch, complex medication therapies. This position is based in a specialty pharmacy clinic setting under pharmacist supervision. The Specialty Pharmacy Care Coordinator – Team Lead functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. The Pharmacy Care Coordinator Team Lead is a nationally certified pharmacy technician position that will assist the Specialty Pharmacy Clinic Technician Supervisor with various projects and the training and onboarding of new Pharmacy Care Coordinator hires. The Pharmacy Care Coordinator - Team Lead is a subject matter expert in specialty pharmacy medication access, including prescription billing, benefit investigation, prior authorization processes, financial assistance, and coordination of prescription fulfillment. Accountable for supporting specialty pharmacy accreditation standards and 340B compliance. Works in collaboration with insurance companies, nursing, and social workers to obtain appropriate authorization for medications including registration with drug specific manufacturer programs when applicable. Assists with clinic intervention outcomes tracking to monitor value of services. Coordinates patient outreach for new and enrolled patients to ensure continuity of care and optimize patient outcomes. Job Description: Baptist Health is looking for a Specialty Pharmacy Care Coordinator Team Lead to join our team at the Central Pharmacy in LaGrange, KY! Acts as a positive role model during change, supporting teams through specialty pharmacy IT enhancements, new operational resources, and changes to day-to-day operations. Assists the Specialty Pharmacy Clinic Technician Supervisor in the training and onboarding of new Pharmacy Care Coordinator hires. This includes WAMB, Compass Rose, and any platforms utilized by the clinic teams. Works with the Specialty Pharmacy Clinic Technician Supervisor on several projects assisting in their completion. Takes a lead role with selected specialty pharmacy vendor projects in coordination with the pharmacy team. Facilitates presentations at meetings with pharmacy stakeholders, including the monthly specialty pharmacy clinic calls and other leadership meetings as applicable. Completes benefit investigations to verify patient eligibility for prescribed specialty medications. Maintains current knowledge of payer formularies and reimbursement. Supports third party prior authorization process and obtain appropriate overrides to improve speed to therapy for new patients. Maintains accurate insurance information and monitor for prior authorization renewal needs to avoid gaps in medication therapy. Triages patient or caregiver clinical questions, medication related concerns, and third-party insurance denials to the pharmacist. Utilizes Electronic Health Record to maintain communication between departments and ensure accurate documentation of patient care activities. Serves as the primary point of contact with patients related to specialty medication needs and shows empathy and compassion to patients and caregivers. Serves as a liaison with physicians, nurse practitioners, physician assistants, pharmacists, nurses, and social workers to provide administrative support, communicate changes in medication related coverage and regulatory mandates. Facilitates enrollment of patients in patient assistance programs to maximize copay savings and assist with gathering appropriate documentation. Utilizes technology to organize daily outreach tasks to complete prescription refills, completes specialty pharmacy patient management audits and provides summary reports in Microsoft Teams. Demonstrates expertise with 340B policies, procedures, and workflows. Minimum Requirements High school diploma or equivalent required. 1 year specialty pharmacy experience with Epic Compass Rose Specialty Pharmacy required. Registration with Kentucky Board of Pharmacy upon hire date. National Pharmacy Technician Certification required. Must obtain 340B University or Apexus within 6 months. Must be Credentialed Compass Rose and WAMB Trainer within 6 months of hire date. Proficiency in Microsoft Excel, PowerPoint, Word, and Teams. Mastery in Epic Willow Ambulatory and Compass Rose specialty pharmacy workflows. If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy