At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Engineering Manager - GMD __ Your role and responsibilities In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines, ensuring customer satisfaction. Each day, you will provide technical support, act as a specialist, and solve problems within your area of expertise. You will also leverage your expertise by proactively communicating with both customers and ABB service sales and life cycle management teams to understand customer needs and capitalize on business opportunities for service growth. The role includes on-site assignments up to 40% of the time. The work model for the role is: LI-Hybrid This role contributes to the Business Line Mining & Materials in a global leadership role for the anchor product GMD (Gearless Mill Drive). Main stakeholders include customers, internal service sales and life cycle management teams, and other engineering disciplines. You will be mainly accountable for: Providing technical support and solving problems via remote or on-site service, including installation and commissioning, maintenance, repairs, trouble shooting, back-office engineering and consulting, retrofit engineering, etc. Investigating customer needs through professional consulting. Additionally, managing customer relationships and maintaining regular contact with key customers and acting as 24/7 support line for one complete week, approx. every two months, depending on availability. Proactively suggesting product and quality improvements and communicating them within the ABB organization. Providing technical consulting on Service solutions to management and customers. You will join a truly international and dynamic team, where you will be able to thrive. Qualifications for the role A bachelor's or master's degree in electrical engineering or any related field. Proven experience as an electrical engineer, product specialist or in a similar technical role, preferably within the power electronics sector. A collaborative, solution-focused approach with effective communication and relationship-building skills. Excellent communication and interpersonal skills, enabling seamless collaboration across departments and with customers. Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality standard. Fluency in English is required. Proficiency in other languages such as Spanish is a plus. More about us GREAT MINDS, GREAT MINES From cellphones, electric vehicles, batteries, wind farms…virtually every aspect of modern life relies on the ores mined from the earth. But there must be a transformation. The demand for minerals has increased significantly, making sustainable, safe, and productive mining more crucial than ever. ABB’s GMD is the most powerful mill drive system in the market to power semi autogenous (SAG), ball and autogenous (AG) mills. This ’workhorse’ for grinding operations combines a robust, service-friendly, and fit-for-purpose design to provide the highest throughput, reliability, and availability for your processing plant. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.