Summary Job Description: Job Title: Sleep Center Assistant FULL TIME DAYS Job Description: The Sleep Center Assistant is responsible for the front & back office, clerical, registrations, authorizations, and patient scheduling duties of the Sleep Center. This position will also be responsible for many aspects of the Home Sleep Testing (HST) program including equipment setup, disinfection, patient education, delivering equipment to the patient and download of data. The responsibilities of this position include but are not limited to: verifying patients’ demographics and insurance information; registering patients; determining patient’s out of pocket expense; generating estimates for all sleep testing, scheduling appointments; answering phone calls and completing requests or directing patient’s questions to appropriate individuals if requests cannot be met. Employee ensures that all required precertification and authorizations for patient testing are obtained as well as any required referrals for patient appointments and testing. The Sleep Center Assistant is expected to project a friendly and professional attitude to patients, physicians and employees. Answers and return telephone calls timely, with proper phone etiquette and with a pleasant, toned voice. Communicates courteously with all customers. Manages difficult or emotional customer situations. Complete all incoming referrals from referring providers. Schedules follow up appointments and sleep studies as requested by the physician. Mails patient packets. Accurately searches registration system to verify if patient already has a record created. This includes searching by name, date of birth, social security number. Avoiding duplication of patient records is critical to the integrity of the registration system and ultimately clinical care and billing. Accurately completes registrations. Schedules patients according to Appointment Scheduling policy and accurately enters information such as referral source and chief complaint. Verifies patients’ appointments by calling to remind patient of appointment date, time, location and financial responsibility. Interviews patients and/or their designated representatives to collect, review, and document demographic information and insurance and/or other financial information necessary to update information or to create a new patient number. Demonstrates working knowledge of and appropriately utilizes computer software required in performance of duties to include: Onbase, Right Fax, Phones system, Epic, Microsoft Outlook, Sleep Acquisition Systems (Sleepware, G3, zzzPAT, CloudPAT) Requirements: High School or Equivalent Required. 2+ years of experience in a medical setting with medical terminology knowledge preferred. BLS Required within 90 days of hire Benefits: Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE) Health, Vision, Dental and Pet Insurance Life Insurance Short Term and Long-Term Disability and Life Insurance Identity Theft Protection Tuition Reimbursement up to $6,000 annually Company paid Maternity and Paternity Leave 5 days of Paid Time Off available upon hire Bereavement Leave (includes pets) PTO Sell Back Program Compassionate Leave Sharing Program (PTO Donation) Employee Support Fund, for employees in need of emergency financial support Retirement with Company Match If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy