Agency Services is part of ING’s global COO Lending Services organization. The Amsterdam Agency Services team supports a wide range of deals originating from various industry sectors including but not exclusive to, Acquisition Finance, Real Estate Finance, Trade & Commodity Finance, Financial Institutions, Transportation & Logistics and Structed Export Finance. Our purpose is to be best in class within Agency Services globally and meet agreed Service Levels with our customers by collaborating within and across departments and teams and a drive to improve processes. Roles and responsibilities A facility agent acts as the primary point of contact between the transaction parties within a club deal or syndicated loan, and is responsible for the prompt and clear communication between the borrower and lenders. The role is client facing, deadline driven, and requires a high level of accuracy and ownership. A facility agent will need to align with client, counsel, internal stakeholders, provide operational advice on the operability of the transaction, capture and maintain the deals in our systems, handle the flow of funds and provide ongoing transaction support. You manage your own portfolio of clients and you are the first point of contact for the borrower, lenders, internal stakeholders and other third parties such as external counsel; Review of the loan documentation from an operability perspective to ensure that ING’s standards, regulatory standards and the latest LMA/LSTA templates are adhered to; Collaborate with the originating business and external legal counsel in terms of comments raised, to ensure that such points are negotiated to a successful outcome; Identify and collate the information required to on-board a new deal whilst ensuring that all documentation is received on a timely basis; Liaise with external legal counsel to ensure that relevant CPs are fulfilled and proactively manage the deal closing process, including funds flow; Work with internal and external contacts to manage the non-operational aspects of a deal including amendments, waivers and consent and act as the main point of contact for all deal issue escalations, ensuring that all matters are dealt with in a timely and efficient manner; Proactively manage day to day run activities (drawdowns, rollovers, repayments, fees, margin adjustments, distribution of covenants, secondary debt trades / transfers etc) whilst working with and overseeing the various off-shore support teams to ensure that a high quality, client focused, and control conscious product is delivered. Who are we looking for At least three years of experience with syndicated loans; Experience as an Agent is preferred Client focussed with strong communication skills Ability to manage multiple demand and prioritize tasks Affinity and (deep) understanding of complex Lending structures; Ability to read and interpret credit agreement; Experience with our application LoanIQ is a plus; Prepared to “go the extra mile”; Ability to be flexible and act under pressure. How to succeed We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself. Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: A competitive salary aligned with your skills and experience 25-28 vacation days depending on your contract Pension scheme 13th month salary and 8% holiday allowance Individual Savings Contribution (BIS), 3.5% of your gross annual salary Flexible working hours and hybrid working options A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends. Personal growth and challenging work with endless possibilities An informal working environment with a diverse group of innovative colleagues About us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions Please visit our Frequently Asked Questions section to find some answers on questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! 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