At ING, we are transforming how lending and payments seamlessly work together to deliver end-to-end value for our Wholesale Banking clients. We are looking for a driven and delivery-focused Customer Journey Expert (CJE) to join the Payments Squad within the Lending Tribe, shaping scalable and future-proof payment and funding journeys. In this role, you will report to the Product Lead and play a key role in designing, delivering, and optimizing payment capabilities that support lending products. You will work at the intersection of Lending, Finance, and PSS, ensuring that payment flows are automated, compliant, and operationally robust. The Team You will be part of a cross-functional squad within the Lending Tribe, focused on enabling frictionless payment journeys. Working closely with Product Managers, Engineers, PSS, Finance, Operations, and external stakeholders, you will help build scalable solutions across platforms such as LoanIQ, PI (Payment Engine of WB Lending, and payment processing systems within ING. The squad is responsible for embedding automation, reducing operational overhead, and ensuring payment flows are reliable, auditable, and aligned with regulatory and internal standards. Roles and

Responsibilities

As a Customer Journey Expert, you will: Report to the Product Lead Design and optimize end-to-end payment journeys supporting lending use cases Translate business needs into clear, executable user journeys and product features Collaborate with Product Managers and Engineers to deliver scalable and automated payment solutions Drive integration across systems (e.g. Lending platforms, PSS applications, and payment engines) Ensure solutions are compliant, controlled, and operationally efficient Support UAT, implementation, and go-live activities across multiple countries and stakeholders Identify process improvements to reduce manual intervention and enhance straight-through processing Align stakeholders across Lending, Operations, PSS, and Finance Promote “first time right” delivery through clarity, ownership, and strong documentation Act as a role model for ING’s Orange Code behaviors: take it on and make it happen, help others succeed, and always stay one step ahead How to Succeed We hire for potential and impact. You are curious, hands-on, and thrive in a complex, cross-functional environment. You bring strong delivery focus and are comfortable navigating ambiguity while driving outcomes. This role requires a combination of payments knowledge, product thinking, and execution strength, with the ability to align multiple stakeholders and deliver tangible results. Skills and

Experience

we’re looking for:

Experience

in Lending or PSS domains Strong understanding of payment flows Proven ability to translate business requirements into product features and customer journeys

Experience

working with complex system landscapes and integrations Strong analytical and problem-solving skills Ability to drive delivery across multiple teams and stakeholders Excellent communication and stakeholder management skills A focus on automation, scalability, and operational efficiency Resilience and flexibility to manage competing priorities Ownership mindset with a strong drive for continuous improvement An AI-first mindset, leveraging data and automation to improve payment journeys Rewards and benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: A competitive salary aligned with your skills and experience 25-28 vacation days depending on your contract Pension scheme 13th month salary and 8% holiday allowance Individual Savings Contribution (BIS), 3.5% of your gross annual salary Flexible working hours and hybrid working options A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends. Personal growth and challenging work with endless possibilities An informal working environment with a diverse group of innovative colleagues About us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions Please visit our Frequently Asked Questions section to find some answers on questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!