David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Service Representative to join their teams in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Provide customer support via email, live chat and phone
• Assist customers with enquiries related to the company's products and services
• Resolve customer issues efficiently while delivering a high standard of customer service
• Troubleshoot basic product-related enquiries and escalate complex cases when required
• Maintain accurate customer records and document all interactions in internal systems
• Collaborate with internal teams to ensure timely resolution of customer requests
• Meet quality, productivity and service level targets
• Stay up to date with product knowledge, internal procedures and support processes.

REQUIREMENTS:

• Native or fluent German, both written and spoken (C2)
• Good command of English (minimum B2)
• Previous customer service or contact centre experience is preferred
• Strong written and verbal communication skills
• Customer-focused with a professional and solution-oriented approach
• Good computer literacy and ability to quickly learn new systems and technologies
• Strong problem-solving and organisational skills
• Ability to work independently and as part of a team
• Comfortable working in a fast-paced environment while managing multiple enquiries
• Available to work rotational shifts, with future flexibility for a 24/7 schedule if required.

OFFER:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Full-time on-site position in Porto
• Opportunity to work on an international technology project
• Career development opportunities within a global BPO environment
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• Relocation support
• And much more!