About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Shared Services Process Lead do? As the Shared Services Process Lead, you will be driving operational excellence across global functions. You will act as a strategic architect, guiding end-to-end transformations—from diagnostics to sustainable deployment. This role is pivotal in driving the standardization of our "ways of working" to improve team-wide prioritization and project management. You will serve as a critical thinker providing strategic support to HR, bridging the gap between human potential and operational scale. As a Shared Services Process Lead, you will be involved in: Standardization & Strategy: Establish a standardized process management framework to improve prioritization and project execution across the team. Project Leadership: Oversee end-to-end project lifecycles, including comprehensive planning, risk mitigation, and delivery tracking. Strategic HR Partnership: Provide critical thinking and analytical support to HR stakeholders, aligning people strategies with scalable, user-centric solutions. Technical Liaison: Translate complex business requirements into technical specifications, collaborating with developers to ensure tools and integrations meet functional goals. Change & Adoption: Lead change management strategies, roadshows, and UAT to ensure high user adoption and minimal business disruption. Continuous Improvement: Empower the team to identify efficiency gains and institutionalize new ways of working through updated policies and SOPs. Do you have what it takes to be a Shared Services Process Lead?

Requirements

Experience

3–5+ years of experience leading teams in driving end-to-end process re-engineering. People Leadership: Proven ability to inspire, motivate, and empower teams with a strong commitment to People Development. Process Mastery: Strong skills in process mapping, gap analysis, root cause analysis, and value stream mapping; proficient in MS Visio or Lucidchart. Stakeholder Management: Experienced in cross-functional engagement, from front-line teams to senior leadership. Strategic Communication: Ability to communicate across business and tech, translating needs into technical requirements and vice versa. HR Knowledge: Familiarity with HR/HRIS core processes (Onboarding, Offboarding, Performance, etc.) and people-related KRAs. Project & Data Fluency: Skilled in project scoping, risk management, and using data to quantify impact and build business cases. Operational Excellence: Deep familiarity with performance frameworks (KPIs, SLAs) and continuous improvement methodologies such as Lean Six Sigma, Scrum, or Kaizen. Agility: Adaptable and able to thrive in a matrixed, fast-paced environment.

Preferred Qualifications

Specialized

Experience

Prior experience in Shared Services/GCCs; expertise in policy writing, knowledge management, or process training. Facilitation: Strong skills in leading cross-functional roadshows, design solutions, or UAT scripts. Systems Exposure:

Experience

with Workday, Jira, ServiceNow, or similar workflow automation platforms. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.