Service Manager III Shape the Future of Global Service Management at ING Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement. Role Summary As a Service Manager III, you will support and enhance the end-to-end service management lifecycle across ING's global organization. You will work closely with Service Owners, service providers, outsourcing partners, and ING entities worldwide to ensure service quality, compliance, transparency, and continuous improvement. About the Team You will join a globally connected team responsible for driving service management excellence across ING. What You'll Do Lead drafting, review, negotiation, and finalization of contracts. Ensure compliance with legal and regulatory requirements. Maintain contract repositories and documentation. Monitor contract performance, renewals, amendments, and terminations. Act as SME for contract and service management matters. Prepare service management reports and stakeholder insights. Organize governance meetings and stakeholder touchpoints. Develop service management documentation. Drive framework compliance and continuous improvement. Required Skills & Experience 5-7 years experience in service management, project management or customer service. Strong stakeholder management and communication skills. Analytical, organizational, problem-solving and continuous improvement capabilities. Experience with reporting, documentation and governance frameworks. Ability to work across cultures, countries and time zones. Preferred Certifications: Six Sigma Yellow/Green Belt, PMP, Operational Excellence certifications. Diversity & Inclusion: Don't meet 100% of the qualifications? If you are excited about this role, we encourage you to apply. Job Application Safety Reminder: Apply only through ING careers and Workday. Legitimate communications come from @ing.com or @myworkday.com. ING will never request payments or banking details. About ING: With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!