Job Description Essential Functions: Set up new customers in SAP based on Zendesk ticket submitted by Sales Complete supplier forms submitted by new customers Enter approved partner pricing discounts into Partner Portal as promotional code Manage customer price agreements in Salesforce Ensure clean and timely booking of customer purchase orders, including: Proactively audit open quotations for pre-booking accuracy Receive incoming customer purchase orders from Order Management Specialist Review, interpret, and reconcile customer purchase order to Cognex quotation and work with Sales to resolve any discrepancies (units, products, pricing) Attach customer purchase order to Cognex quotation and submit back to Order Management Specialist Create quotes in the following exception-based circumstances: In response to RFQs for known BOMs with pre-approved pricing for high volume OEMs and repeat customers In response to received purchase orders that are not associated with an existing quote for BOMs with pre-approved pricing for high volume OEMs and repeat customers To facilitate fast-turn opportunities requiring expedited / UPS RED / next day shipment Exercise judgment in interpreting and implementing operating practices to resolve exceptions. Act as liaison between Order Management, Sales, and customers regarding order status when in-country assistance is required Assist in providing user experience support in Salesforce Knowledge, Skills, and Abilities: Customer First mentality Ability to exercise judgment with operating procedures Team player with the ability to work cross-functionally Excellent communication and interpersonal skills Ability to work under pressure in a fast-paced, dynamic environment Ability to handle various tasks simultaneously Ability to prioritize and proactively drive issues to resolution in a timely manner Process improvement focus Salesforce CRM and CPQ a plus Minimum education and work experience required: Bachelor’s Degree 2+ years professional experience supporting Sales organization Previous experience in Inside Sales a plus Additional Job Description WE MAKE COMPUTERS THAT CAN SEE Cognex is the largest, most successful and most recognized global player in industrial machine vision. Using advanced optics, image sensors, and artificial intelligence software Cognex vision and ID systems capture an image, then analyze it to make sense of what’s being seen. Companies use Cognex vision and ID in their manufacturing processes to improve product quality, guide assembly robots, and track items through each stage of production and distribution. Cognex is focused entirely on solving the toughest problems in industrial machine vision and ID, and we have sold more solutions in these areas than any other company in the world. More than a billion products are made each day using Cognex vision. The only thing smarter than our vision and ID systems are the people that stand behind them. One of them could be you!