Summary: The Inside Sales Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value. We are looking for Inside Sales Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximize value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimize global resources. At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviors that will make the difference in our team. It starts with drive and the desire to achieve, succeed and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch. Accountabilities: Manage an existing book of business (i.e. in charge of renewing customers with existing contracts) Meet Sales Team Objectives including but not limited to the following: Retention activities through working in advance Generate Upsell opportunities and convert forecasted pipeline to sales Engage with customers to verify user experience and identify pain points Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals Collaborate with cross functional partners to extend positive customer experience Other duties maybe assigned

Qualifications

Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units) At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used Great listener, quick thinker, and the ability to work independently and as a team

Experience

in a corporate / B2B sales environment preferred Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively Strong detail orientation with the ability to follow defined processes Strong time management skills Enthusiastic and creative with the ability to inspire others and our customers. Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service. Good knowledge of Microsoft Office

Experience

in handling CRM tool is a plus English essential and additional languages preferred (Mandarin, Korean, Japanese) Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives. Additional

Requirements

for Internal Candidates: Must be in current role for 1 year Must not have received any Disciplinary Action within the past 12 months Must not have any Attendance and Punctuality issues in the past 12 month Must have a Successful or above rating in the last Enabling Performance cycle We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.