The HR Support Specialist plays a critical role in providing advanced support for complex HR inquiries and issues that cannot be resolved by the Tier 1 HR Helpdesk team. This role requires a deep understanding of HR policies at the country, regional and global levels along with expertise in systems, and processes, as well as the ability to liaise with external vendors and internal stakeholders to ensure the timely resolution of escalated issues. The HR Support Specialist is responsible for managing and resolving advanced HR cases, ensuring compliance with company policies and legal regulations, and supporting continuous improvement initiatives within the HR function. Why This Role Matters Ensures the timely and accurate resolution of complex HR inquiries and employee issues, delivering a high-quality employee experience while maintaining compliance with company policies and regulations. Serves as a key escalation point between employees, HR teams, vendors, and business stakeholders, helping drive operational excellence and continuous improvement across HR services. What You Will Do Manage and resolve complex HR inquiries and escalated employee cases across the full employee lifecycle, ensuring timely and effective resolution. Process HR transactions in Workday and maintain accurate employee data in compliance with company policies and service standards. Provide advanced support for HR systems and technology, including troubleshooting, system updates, integrations, and user support. Partner with HR Business Partners, Centers of Excellence, and Tier 1 HR teams to address complex issues and deliver employee support solutions. Coordinate with external vendors, benefits providers, payroll partners, and regulatory stakeholders to resolve specialized HR matters and ensure service quality. Ensure compliance with labor laws and company policies while serving as a subject matter expert and driving continuous improvement of HR processes and services. What We Are Looking For Bachelor’s degree 3+ years of experience in HR support, employee relations, HR operations or a related business field Experience in a tiered shared service model is a plus Experience working with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM), including system administration, troubleshooting, and process support. Proven ability to collaborate with cross-functional stakeholders, including HR, IT, Legal, Compliance, and external service providers. Strong English communication skills (written and verbal); additional local language proficiency may be required depending on the region. Strong knowledge of HR policies, procedures, and best practices, with advanced HRIS proficiency, analytical and problem-solving capabilities, and experience leveraging data and reporting to support decision-making. Excellent communication and customer service skills, with the ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality, adaptability, and effective collaboration across diverse stakeholders. #LI-SM1 Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear’s EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. 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