Job Description: Architect the Future of Customer
Experience
Are you an Adobe expert who thrives at the intersection of strategy, architecture, data, and AI? We're looking for a Solutions Architect to lead the design of enterprise-scale Adobe
Experience
Cloud solutions that drive measurable business outcomes. In this role, you'll serve as the technical bridge between business vision and implementation execution, partnering with clients, enterprise architects, engineers, and product leaders to create scalable, data-driven customer experience ecosystems. You'll help organizations unlock the full power of Adobe
Experience
Cloud while integrating emerging AI capabilities that accelerate personalization, content creation, and business value. If you enjoy solving complex technology challenges, influencing executive stakeholders, and designing end-to-end customer experience solutions, we'd love to meet you. What You'll Do Lead Solution Architecture Own end-to-end architecture design for complex Adobe
Experience
Cloud engagements. Translate business objectives into scalable technical solutions. Design architecture across Adobe
Experience
Manager (AEM), Adobe
Experience
Platform (AEP), Real-Time CDP, Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA). Create integration blueprints, data models, identity resolution frameworks, and governance strategies. Drive Client Success Facilitate discovery workshops and architecture reviews. Serve as the primary technical advisor for client stakeholders. Present recommendations, trade-offs, and roadmaps in business-friendly language. Guide organizations through digital transformation and customer experience modernization initiatives. Shape Data, AI, and Personalization Strategies Architect audience activation, customer data, consent management, and identity strategies. Design solutions leveraging predictive decisioning and generative AI capabilities. Establish responsible AI governance and compliance frameworks. Evaluate emerging Adobe capabilities including Firefly, GenStudio, and AI-powered personalization solutions. Mentor and Enable Delivery Teams Partner with engineering and product teams to ensure successful implementation. Provide technical leadership and mentorship. Drive architectural quality, best practices, and solution consistency across engagements. What We're Looking For Required
Qualifications
Experience
in Solutions Architecture, Technical Consulting, or Enterprise Architecture. Proven success designing complex, multi-system customer experience solutions. Hands-on expertise with Adobe
Experience
Cloud technologies, including: Adobe
Experience
Manager (AEM) Adobe
Experience
Platform (AEP) Real-Time CDP Adobe Journey Optimizer (AJO) Customer Journey Analytics (CJA)
Experience
with cloud data platforms such as Snowflake, Databricks, BigQuery, Microsoft Fabric, or similar technologies. Strong knowledge of data architecture, identity resolution, consent management, and governance frameworks. Client-facing consulting experience with executive and technical stakeholders. Exceptional communication and presentation skills. Preferred Certifications & Credentials To be considered highly competitive for this opportunity, candidates should possess one or more of the following certifications: Adobe Certifications (Strongly Preferred) Adobe Certified Expert (ACE) Adobe
Experience
Platform Architect Certification Adobe
Experience
Manager (AEM) Certification Adobe Journey Optimizer Certification Adobe Data Architect Certification Cloud & Data Certifications (Preferred) SnowPro Certification Databricks Certification Google Cloud Professional Architect Comparable cloud data platform certifications Additional Differentiators Adobe Champion status or active participation in Adobe community programs
Experience
with Adobe Firefly, GenStudio, or generative AI solutions
Experience
working in regulated industries such as Healthcare, Pharma, Financial Services, or Insurance Expertise in GDPR, HIPAA, CCPA, FDA, or EMA compliance frameworks Industry speaking engagements, published thought leadership, or Adobe ecosystem contributions Why Join Us? You'll work on some of the most innovative customer experience transformations in the market today, helping enterprise brands connect data, content, AI, and customer journeys into unified experiences. This is an opportunity to influence strategy, design cutting-edge architectures, and become a trusted advisor to some of the world's leading organizations. Ready to architect what's next? Apply today and help define the future of customer experience. At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $94,000 - $155,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits
available with this position include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k, • Flexible paid time off, • At least 15 paid holidays per year, • Paid sick and safe leave, and • Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. Location: USA - Remote - Maryland Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work