Job Title Business Capability Expert - Commercial Process E2E Job Description Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers. You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips. In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc. You are responsible for Process Design & Optimization Analyze, design, and optimize end-to-end commercial processes. Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls. Identify automation opportunities and application of AI tools for Commercial backbone processes Ensure compliance with commercial process standards and governance mechanisms. Monitor KPIs and SLAs to drive continuous improvement in Commercial workstream AI & Automation Enablement Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.). Evaluate emerging technologies and recommend innovative solutions for operational efficiency. Collaboration & Stakeholder Engagement Work closely with business and IT stakeholders to understand requirements and deliver process improvements. Conduct workshops and training sessions on Commercial backbone processes. Collaborate with the other BCE/BPEs for cross functional requirement Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc. Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified. Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement. Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets. To succeed in this role, you should have the following skills and experience Minimum 6-10 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience Experience in backend Commercial processes in combination with E2E process knowhow, technology based solution mindset. Expert knowledge and hands on experience in Salesforce or Apttus, SAP, Zuora or similar applications is a must. Full end-to-end multi-modal commercial processes execution knowledge. Quality and regulatory requirements understanding Professional demeanor and strong communications skills Excellent leadership skills with the ability to influence other senior colleagues Fluency in English, verbal and written How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights