Required

Qualifications

High school diploma or equivalent. Demonstrated ability to effectively interact/communicate with a diverse population in an effort to promote exceptional customer service. Strong organizational/time management skills. Ability to make independent decisions utilizing complex guidelines. Strong data and records management skills. Demonstrate general office skills and proficiency with MS Office.

Preferred Qualifications

Experience

with higher education.

Experience

with student information systems (i.e., Banner). Conditions of Employment: This is a non-exempt position, which may be eligible to receive overtime in accordance with the Fair Labor Standards Act. This position is restricted to a specific term. This position is restricted based on the availability of funding. Job

Duties

20% - Veterans’ Benefit Certifications: Maintain status as a VA certifying official. Completing VA certifications as needed by the Veterans’ Benefit Coordinator. Facilitate record keeping and quality assurance procedures. 20% - General Registrar Support: Develops positive relationships across the department and the university, providing assistance to colleagues on all aspects of UREG processes. Cross training across other office functions and processes as further areas of need are identified. Provide ongoing, expert backfill within UREG to support fluctuations in staffing due to university-wide projects and implementations. 20% - Enrollment Services Support: Perform registration and schedule adjustments. 10% - Degree Progress and Audit: Process major/minor declarations. Process degree program substitutions. Process final semester underload requests. Support degree audit as needed by the Degree Audit Manager. 10% - Transfer Credit Evaluation: Enter transfer credit on student records for pre-matriculated and current students. Respond to transfer credit inquiries as needed by the Transfer Credit Coordinator. 10% - Student Records Maintenance: Perform personal information adjustments. Produce transcripts and enrollment verifications. File and reconcile document images. Build off-line student records into Banner. 10% - Customer Service Interactions: Support front-end customer service at times of peak traffic and/or limited staffing. Provide appropriate and professional customer service during all interactions (in person and by phone). Refer internal and external customers to the appropriate department for assistance. Respond to inquiries received via the University Registrar’s Office general email account and other office accounts as needed. Posting Range: Up to $45,000, commensurate with experience. For full consideration, apply by the review date of August 17, 2026. Position is open until filled. A cover letter and resume are required. We will not sponsor work Visas for these positions. Conditions of Employment: This position is restricted to a specific term. This position may require working outside of normal business hours, including evenings, weekends, and holidays. Position Duration: This is a temporary position established to provide operational support and maintain business continuity during the University's Workday Student implementation. The appointment is expected to continue through the implementation period (minimum 3 years), with the possibility of extension based on operational needs and funding. Additional Job Description: Job Profile: JP0128 -

Education

Support Specialist II - Nonexempt - Salary - S07

Qualifications

High School Compensation Grade: S07 Recruiting Start Date: 2026-07-23 Position Restrictions: Restricted Term EEO is the Law. Applicants can learn more about William & Mary’s status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal Background Check: William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Remote Work Disclaimer: Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility. William & Mary and the Virginia Institute of Marine Science (VIMS) are vibrant, innovative and engaged communities and we are delighted about your interest in a career with us. Please be aware Workday has weekly downtimes and will be unavailable Fridays starting at 9:00 p.m. through Saturdays at noon (ET) for scheduled maintenance. During this time, the portal will be closed and will not accept applications. William & Mary offers a competitive range of benefits that support employee well‑being and professional growth, including access to on‑campus fitness facilities, university libraries, and other wellness resources. Educational assistance, professional development opportunities, and a robust holiday schedule are also available. Learn more and explore our comprehensive benefits website.