Salesforce Enablement and Quality Assurance Specialist This position serves as the lead for enablement and quality assurance, owning the end-to-end training strategy, program execution, and release readiness activities that drive adoption across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite. The Enablement and Quality Assurance Specialist partners with Solution Development, Product, and business stakeholders to translate requirements into role-based learning, clear documentation, and validated solutions that are ready for users. The role is responsible for developing and governing a sustainable knowledge base and documentation standards, ensuring content remains accurate, current, and easy to navigate. Through functional QA testing, UAT coordination, and feedback loops based on training outcomes and defects, this role improves user experience, reduces support burden, and supports consistent, high-quality system delivery. The salary range for this role is $85,000-90,000 annually What you’ll do Lead functional training for new and enhanced capabilities across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite, supporting both onboarding and ongoing user learning. Own the multi-system training curriculum, delivery plan, and release enablement approach; coordinate schedules and communications with stakeholders across CRM, eCommerce, and event management functions. Develop, maintain, and govern system-specific and role-based training materials (Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite) such as user guides, job aids, onboarding content, and reference documentation, ensuring consistency and version control. Conduct and/or oversee live, virtual, and recorded training sessions and system walkthroughs; coach subject matter experts and contributors supporting training delivery across Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite. Document end‑to‑end business processes, workflows, and system functionality in alignment with solution changes. Translate technical functionality into clear, user‑focused documentation and training materials; establish and enforce documentation standards. Lead functional quality assurance (QA) testing for solutions delivered by the Solution Development team, including test planning, execution, and evidence capture. Define and maintain QA processes, templates, and standards (e.g., test cases, regression coverage, definition of done readiness inputs) to improve consistency and quality outcomes. Validate system functionality against business requirements, use cases, and acceptance criteria; provide clear go/no-go recommendations based on findings. Identify, document, triage, and track defects; collaborate with development teams to support timely resolution and verify fixes. Lead or coordinate User Acceptance Testing (UAT) and release readiness activities, including stakeholder preparation and validation of acceptance criteria. Partner with Solution Development, Product, and business stakeholders to provide feedback and recommendations based on training outcomes and QA findings; drive continuous improvement actions. Measure training effectiveness and adoption signals (e.g., attendance/completion, feedback, common issues) and adjust enablement plans accordingly. Ensure training materials and documentation remain current following system enhancements and releases. Other duties as assigned. What you'll need Demonstrated experience in enablement, user training, onboarding, or a related role supporting business or technical solutions. Proven experience owning and delivering onboarding programs and functional training for new employees. Strong experience creating and maintaining training materials, user documentation, and process documentation.

Experience

validating system functionality through functional testing, UAT support, or quality assurance activities. Ability to translate complex system functionality into clear, user‑focused training and documentation. Strong written, verbal, and facilitation skills with the ability to engage diverse user audiences. Demonstrated ability to maintain confidentiality and handle sensitive information with discretion Customer-focused mindset with skill to observe, understand, and respond strategically to user needs Collaborative, adaptable, and comfortable operating in evolving environments and supporting change adoption Proficiency with common productivity and collaboration tools; ability to learn and leverage platform-specific tools (e.g., Salesforce CRM, Salesforce Commerce Cloud, Eventbrite, ticketing/defect tracking, knowledge base) Relevant qualifications Bachelor’s degree in business, Information Systems or related field AND At least three (3) years in enablement, user training, or supporting enterprise platforms OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved Preferred education and experience

Experience

owning or contributing to enablement programs, onboarding, or training for enterprise software deployments.

Experience

collaborating with solution development teams to support release readiness, user adoption, and quality outcomes. Preferred skills and abilities

Experience

supporting internally developed or enterprise business applications.

Experience

working closely with solution development, product, or engineering teams.

Experience

using learning management systems (LMS). Proficiency with enablement content tools (e.g., slide authoring, screen capture/video editing, quick-reference/job aid creation)

Experience

measuring training effectiveness or onboarding outcomes. Familiarity with agile or iterative development environments. Familiarity with QA and test management practices and tools (test case management, defect tracking, evidence capture) such as Jira, Azure DevOps, TestRail, or similar Working knowledge of agile delivery and release management, including definition of done, sprint/UAT coordination, and go/no-go readiness inputs Ability to build basic reporting/dashboards to monitor adoption and quality trends (e.g., training completion, case/ticket drivers, defect leakage, and recurring issues) Change management and stakeholder communications experience supporting enterprise software launches and process changes

Benefits

Hybrid work schedule. We work from home two days a week! Comprehensive benefits package, including medical, dental, and vision insurance 401(k) plan with matching employer contribution 22 days of vacation time 11 holidays, including your birthday Parental leave Significant tuition reductions Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest $30 bi-weekly cell phone reimbursement About ASU Enterprise Partners ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. At ASU Enterprise Partners We serve ASU and one another with integrity, trust and compassion We engage step up, own it, collaborate We innovate. continuously, fearlessly, make decisions and take risks We care that everyone feels respected and valued for who they are ASU Enterprise Partners is an Equal Opportunity Employer Who we are: Arizona State University has developed a new model for the American Research University creating an institution that is committed to excellence, access and impact. ASU measures itself by those it includes and how they succeed, not by those it excludes. ASU pursues research that contributes to the public good and assumes major responsibility for the economic, social and cultural vitality of the communities that surround it. In order to become that model for the New American University, ASU has undergone some radical changes over the last few years. Like many universities, it has added new buildings, hired new faculty and brought in new students. But, unlike many of its peers, ASU has also undertaken a massive reorganization of the institution. ASU has torn down walls between disciplines and encouraged collaboration among diverse units. ASU has altered the trajectory of the university and reevaluated the role that universities play in society, in the economy and in education at all levels. It has changed the relationship between ASU and the State of Arizona. ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University’s reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. Affiliates: The ASU Foundation for a New American University (ASUF) fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU’s mission and provide resources for ASU to manifest its charter into meaningful impact. The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations. ASURE is a nonprofit applied research and development lab component of ASU's public enterprise that partners with faculty across disciplines to extend ASU's reach and impact for national security innovation. NEWSWELL is a nonprofit organization dedicated to supporting and strengthening local news outlets. NEWSWELL is part of the ASU Media Enterprise at ASU. Skysong Innovations is ASU’s exclusive technology transfer and intellectual property management company responsible for the rapid and wide dissemination of ASU’s discoveries and inventions into the marketplace for the public good. University Realty receives, cultivates, advances and monetizes commercial and residential real estate to support the mission of Arizona State University. The goal of each and every transaction is to bring more resources and more revenue to the table for education. Additionally, ASU Enterprise Partners operates ASU RealmSpark, which acts as the venture capital arm of ASU and invests in charter-aligned sectors. It finds the best technology on the market and brings it to the university. It also sources the most promising ASU-affiliated companies and brings them to market. ASU Enterprise Partners employs a diverse team engaged in meaningful work, including fundraisers, designers, scholars, financial wizards, filmmakers, inventors, entrepreneurs and volunteers. Each member brings a different perspective to our vision, yet we share a mission to advance the most innovative university in the country. Advance your career, too. Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest. Roles often shift as passions are discovered. Employees and eligible dependents enjoy a comprehensive benefits package, including medical, dental and vision insurance; a 401(k) plan; and significant tuition reductions. Details about our comprehensive benefits are available here.