Sr Manager What we are looking for? Right balance of leadership and management Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe) People Management Competencies 10+ years of IT experience with at least 5 years managing 12–15+ team members

Experience

leading junior managers/leaders and/or senior individual contributors Plan/roster team members to ensure optimal 24x7 coverage Coach, mentor, and develop staff, including onboarding and career development planning Ensure effective utilization of staff to meet milestones/goals Empower employees, delegate responsibility, and ensure accountability Lead performance management processes including goal setting and feedback Maintain transparent communication across teams Identify and recruit internal/external talent Recognize high performers and retain key talent Communicate company updates and team progress regularly Technical Competencies Understanding of Global Command Center/Monitoring Operations (L1–L2) 10+ years of experience in Windows Server, IIS, application support, SQL, clustering

Experience

with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)

Experience

leading ITIL-aligned teams (Incident, Problem, Change Management)

Responsibilities

Manage individual contributors and/or junior managers Provide weekly/monthly KPI dashboards Generate daily, weekly, and monthly reports Drive root-cause resolution ('solve once') Collaborate with cross-functional teams to improve resolution timelines Lead internal operational projects Balance multiple priorities including projects, enhancements, and maintenance Ensure compliance with policies and procedures Academic and Professional

Qualifications

Bachelor’s degree in Computer Science/IT Relevant IT certifications are a plus Travel

Requirements

Willingness to travel regionally and/or internationally At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.