Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors. This is a remote role working rotating shifts.

Responsibilities

· Implement and support enterprise-level Citrix environments · Install, configure, and maintain Citrix servers and ADCs and related systems · Identify opportunities to standardize, enhance, and automate existing processes · Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems · Serve as third level escalation for Citrix support and troubleshooting · Engage in technical problem solving across multiple technologies · Performs other duties and special projects as assigned · Participate in on-call 24X7 support Contribution towards the team synergy: Coach, and mentor junior team members and provide leadership. Complete root cause analysis and problem management and share with team members to improve team processes. Knowledge transfer with other team members to improve overall team education level. Take ownership of assigned task(s) and provide project updates.

Qualifications

Academic and Professional

Qualifications

Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required. Technical certifications

Experience

· 7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment · One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert

• Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N) ·

Experience

configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies · Team Player with proven communication, organizational, and strong interpersonal skills · Self-motivated, with keen attention to detail and excellent judgment skills · Must have excellent writing and communication skills · Ability to prioritize and drive to results with a high emphasis on quality · Possess a detailed understanding of architectural dependencies of Citrix technologies · Must have the ability to identify and instill industry best practices · Ability to translate complex technical information into understandable business language ·

Experience

in Microsoft Azure Cloud.

Experience

with ITSM tools such as ServiceNow. Travel

Requirements

· May require minimum travel for business needs Working Arrangements: Work is performed in a remote environment with minimal exposure to health or safety hazards At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.