Overview The Senior Manager of Altera Cloud Operations & Engineering leads the Azure Operations team and is responsible for ensuring the reliability, performance, and scalability of the organization’s cloud and hybrid infrastructure. This role oversees cloud engineering/environment builds, DevOps practices, operational excellence, and major incident response. The ideal candidate is a strategic technical leader and thinker with exceptional communication skills, the ability to influence at all levels, and a relentless drive for continuous improvement—especially in the stability and quality of automation pipelines. While this is primarily an internal facing role, the successful candidate will have deep wisdom and knowledge improving the customer experience. Key Responsibilities Cloud Operations & Engineering Leadership • Lead, mentor, and develop a high‑performing team of cloud engineers, DevOps engineers, and operations specialists. • Inspire and motivate team members through clear direction, coaching, and recognition. • Build a culture of ownership, accountability, and continuous learning. • Partner with senior leadership, product teams, RnD, security, and infrastructure groups to align cloud strategy with business objectives. • Represent Cloud Operations in leadership forums, providing crisp, confident, and actionable communication. Change, Incident, and Operational Management • Oversee and enforce change management processes to ensure safe, predictable, and compliant deployments. • Serve as the primary escalation point for critical incidents, providing calm, decisive leadership during high‑severity events. • Actively participate in major incident management, including communication, coordination, and post‑incident analysis. • Drive a maniacal focus on corrective actions, ensuring root causes are identified, documented, and permanently remediated to optimize environments and improve build automation and build processes. • Ensure operational processes, runbooks, and documentation are continuously improved and rigorously followed. DevOps & CI/CD • Design, implement, and manage CI/CD pipelines using Azure DevOps. • Standardize build and release pipelines for applications and infrastructure. • Implement Infrastructure as Code (IaC) practices using ARM, Bicep, Terraform, or similar tools. • Ensure pipeline security, artifact management, versioning, and governance. • Maintain a laser‑focused commitment to the remediation of pipeline automation failures, ensuring rapid recovery, long‑term fixes, and improved reliability. • Champion DevOps best practices across engineering teams. Kubernetes & GitOps • Manage and support Kubernetes clusters (AKS and/or on‑prem). • Implement and maintain GitOps workflows using Argo CD. • Deploy, monitor, and troubleshoot containerized applications. • Work with Helm charts, manifests, and YAML‑based configurations. • Ensure cluster security, scalability, and operational health. Cloud & Virtualization • Manage Azure cloud resources, subscriptions, policies, and integrations. • Support and maintain VMware environments, including provisioning, lifecycle management, and troubleshooting. • Contribute to hybrid cloud strategies and cloud migration initiatives. • Optimize cloud cost, performance, and resource utilization. Operations & Troubleshooting • Provide oversight for Windows Server administration (services, event logs, patching, performance tuning). • Troubleshoot application, OS, pipeline, and infrastructure issues across cloud and on‑prem environments. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.